Wrong account status

[Saviynt_learner]

We are attempting to remove an account from an endpoint on the ARS page, which creates a 'remove account' task. However, once the task is completed, it displays the account status as 'Manually Suspended,' whereas we expect it to show as 'Deleted.'

Is this the expected behavior, or is there any action we can take to display it as 'Deleted' so that the user can create a new account with the previous account name again?

[AmitM]

Hi @Saviynt_learner , Short answer is run account import Job.

How it works :

once you run recon job for account import, it will mark the account status either "InActive" or "Suspended from Import Service" (which is deleted and what you need). Whether Inactived or Deleted is based in your config in StatusAndThresold mapping .

• inactivateAccountsNotInFile: Specify true or false to instruct the connector to mark accounts that are not imported during import as inactive or SUSPENDED FROM IMPORT SERVICE. When set totrue, accounts that are not imported during import are marked as inactive. The default value is false.

Thanks,

Amit

[Saviynt_learner]

@AmitM @armaanzahir 

What if we are using disconnected application? will these steps remains same?

[armaanzahir · Accepted solution]

@Saviynt_learner 

If it's a disconnected application, and the recon app config on the sec system is set to disabled, then the status should changed to "suspended from...." and not "Manually Suspended" after a remmove account task is completed.

[armaanzahir]

Hi @Saviynt_learner ,

Is this application a recon enabled application? If yes, then the behavior is expected and on a subsequent recon, the status and the name of the account will be changed to "SUSPENDED FROM IMPORT SERVICE" and the name will be prefixed by Deletedon and the date.

If this is not an application for which you perform the recon and want to change the status to "Deleted" after a remove account, and not to change the status to "Manually Suspended", then Disable the config Recon application on the Security System.

Creating a Security System (saviyntcloud.com)