Rejected Entitlement Notification to Requestor.

[Saviynt_Savvy]

Hi,

We designed a Two-Level Approval Workflow where the first-level approval is User Manager and Second-level approval is Endpoint Owner.
We attached the Email template
1. For Rejected Access at Rejected Access workflow component.
2. For Approved Access  at Grant Access workflow component.

Workflow Type: Checked with both Serial and Parallel types.

I am using the same variables for entitlements in both the templates  (${entitlements}).
I am using static email address in both the email templates.
I have ran the Email History Job after placing the request and at each approval level.

Case 1:
I have requested 2 Entitlements, both were approved at both levels, received approved access email.

Case 2:
I have requested 2 Entitlements, both were rejected, each at each level, received the rejected access email.

Case 3:
I have requested 2 entitlements, one was rejected at Manager level and other was approved  at both levels.
Received only the approved access email, but NOT received the rejected access email.

How can I trigger the rejected access email.

Thanks & Regards,
SaviyntSavvy

[rushikeshvartak]

Use below code in Rejected Template

To get what variables are present to use in the email template, check using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:


${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

[AmitM]

HI @Saviynt_Savvy ,It should work in case 3 also. Can you try to reject one request and run email history job. Then approve other and run job. You might need to upload logs if it doesn't work to evaluate further. See this with parallel workflow.

Thanks,

Amit