User update rule for future actions

[Saviynt_learner]

Can we create a user update rule, which should create a disable account task 10days after user is disabled?.

I have used condition something like users ststuskey=0, And action as Disable user accounts, execute on 7 days(example). But Its creating disable account task today only.

please let me know if there's any other way to do it.

[naveenss · Accepted solution]

@Saviynt_learner even though task is created today, it will be processed on the 7th day itself. You can check this in the arstasks table. use the below query. 

select taskkey,startdate from arstasks where taskkey=<taskkey>

[Saviynt_learner]

Thanks for the response @naveenss , @pmahalle , @dgandhi , but in my case both startdate and taskdate are same i.e today. instead of future date

[naveenss]

Can you pls share the rule configurations?

[Saviynt_learner]

[naveenss]

@Saviynt_learner the configurations looks good.  Seems to be a bug. Please raise a Freshdesk ticket for Saviynt to debug further. 

[pmahalle · Accepted solution]

Hi @Saviynt_learner ,

Task would be executed on 10th day, if you provided "execute on 10 day" in update rule, even though task is created today. If executed on 10th day in rule not worked, then you can use below approach for the same.

Create detective update rule and use below condition in it with Action Disable Account. Make sure to schedule detective rule run job everyday.

(datediff(curdate(), a.enddate)=10)

Assuming enddate having the date on which user is disabled in Saviynt.

[dgandhi · Accepted solution]

Try below config.

It will create task on same day but the task will be processed on day 7.

You can confirm that with below query

select taskkey,startdate from arstasks where taskkey=<taskkey>