User has multiple accounts in AD in a single endpoint

[shefalipatidar]

We have some users who have multiple accounts in AD in a single endpoint:

1. Deleted account but status is suspended from import service.

2. Inactive account 

3. Active account

While adding access to these users. The add access task are getting triggered for the inactive account. And hence it is throwing an error. How can we trigger an add access task for an active account. And is there any concept like primary account which is fixed for a user and every time when we try to add access it will trigger for that account only?

And we have a setting in global configuration which is unchecked

[naveenss]

Hi @shefalipatidar how are you triggering add access task? is it from the request? or rules?

[shefalipatidar]

Through rules

[NM]

@shefalipatidar you can set the account type for the primary account.

Plus is the account name is same for those?

[shefalipatidar]

No account name is not same for all following are the account names:

1. Deleted account  -- "Deleted - 019735 on date"

2. Inactive account - "19735"

3. Active account- "019735"

[NM]

@shefalipatidar @Add account type for the account as primary for which task should be processed.. add that account type in endpoint .. and then give it a shot.

[shefalipatidar]

How can I add account type?Can you give the steps?

[rushikeshvartak]

• Navigate to account 
• Search Account
• Open Account
• Update Account Type = Primary.
• Add Primary Account Type under Endpoint
• Then try from rules

[NM]

@shefalipatidar you can use enhanced query to uodate account type field present under account details tab.