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Unable to change/update the approver to another approver

biswajitoram
New Contributor III
New Contributor III

Hi Team,

We have encountered an issue while changing the approver to another in Review Pending Requests. We could not able to see the change/update approver option.

biswajitoram_0-1715165845520.png

biswajitoram_1-1715165992298.png

Could you please help us if any configuration is missing or is this a product defect in v24.3

7 REPLIES 7

rushikeshvartak
All-Star
All-Star

This is working use NEO request module


Regards,
Rushikesh Vartak
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biswajitoram
New Contributor III
New Contributor III

Hi @rushikeshvartak 

Thanks for your quick response. 

Could you please explain, how we can use the NEO request module?

From Global config - Preferences enable it


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

biswajitoram
New Contributor III
New Contributor III

@rushikeshvartak 

I have enabled it. Do we need to restart the services? 

biswajitoram_0-1715167866604.png

 

No


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

biswajitoram
New Contributor III
New Contributor III

@rushikeshvartak 

thanks for the clarification. Still, we are unable to change the approver and getting an error as below.

biswajitoram_0-1715168231161.pngbiswajitoram_1-1715168235986.png

 

  • Does sav role have required access? 
    did you checked logs

Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.