We have onboarded ServiceNow as a Ticketing System and created REQ through CreateTicketJSON. and are looking to reconcile the Ticket status back to Saviynt. We see the Ticket Status API call working in Postman, but the same call does not get the status back.
ARS Task Key has the REQ0511267 populated under Ticket ID.
Below are the details
TicketStatusJSON :
{
"call": [
{
"name": "call1",
"connection": "userAuth",
"url": "https://xxxxxxxxxxx.com/api/now/table/sc_request?sysparm_query=number=${ticketID}&sysparm_limit=1&sy...",
"httpMethod": "GET",
"httpHeaders": {
"Authorization": "${access_token}" },
"httpContentType": "application/json",
"ticketStatusPath": "result[0].state",
"ticketStatusValue":[
"Closed Complete",
"closed",
"CLOSED",
"Closed"
],
"disContinueStatusValue":[
"Closed Incomplete",
"closed incomplete",
"CLOSED INCOMPLETE"
],
"successResponses": [
{}
]
}
]
}
Logs :
2023-05-22 17:14:46,787 [quartzScheduler_Worker-11] DEBUG services.ArsTaskService - ticketId=[REQ0511267] for SERVICEDESKCONNECTION=28
....
2023-05-22 17:14:46,834 [quartzScheduler_Worker-11] DEBUG rest.RestProvisioningService - response of getNewStatusForTicketIDs: null
2023-05-22 17:14:46,834 [quartzScheduler_Worker-11] DEBUG rest.RestProvisioningService - disContinueStatusList : null
2023-05-22 17:14:46,835 [quartzScheduler_Worker-11] ERROR rest.RestProvisioningService - Error in closing ticket...response: null
2023-05-22 17:14:46,835 [quartzScheduler_Worker-11] ERROR rest.RestProvisioningService - Error in closing ticket...response: null
2023-05-22 17:14:46,835 [quartzScheduler_Worker-11] DEBUG rest.RestProvisioningService - ticketsToBeClosed.size=0
2023-05-22 17:14:46,835 [quartzScheduler_Worker-11] DEBUG services.ArsTaskService - completedArsTaskKeySet size= 0
2023-05-22 17:14:46,835 [quartzScheduler_Worker-11] DEBUG services.ArsTaskService - rejectedArsTaskKeySet size= 0
2023-05-22 17:14:46,835 [quartzScheduler_Worker-11] DEBUG services.ArsTaskService - End Check Status And Close Tickets
2023-05-22 17:14:46,835 [quartzScheduler_Worker-11] DEBUG services.ArsTaskService - Found List of Tasks[]
2023-05-22 17:14:46,836 [quartzScheduler_Worker-11] DEBUG services.ArsTaskService - Exiting processServiceTickets
