The user is not updated from the target system in the REST Connector

[user228]

The HCM system connected to Saviynt via REST Connector has some users with different statuses: one is inactive because those users have different contracts. When we migrated it to the Saviynt for the first time, it was migrated with 1 user with Inactive status, but when we tried to update it, it is not updating at all and we received the following error in the logs:

first :

DEBUG-Proceed to Import for records - >

then:

-DEBUG-Not Importing user - either username attribute not found or if the vendor is there then user doesn't have access to import the vendor

but the Import shows success status:

although it doesn't recognise the users at all from the target system.

We tried to choose another reconciliation field as customproperty10, but still, nothing is updated... so, let's say a user has a different user name but the same customproperty10 and different status, so in this case we cannot import the user. and why we don't get an error in this case?

I found here the case: https://forums.saviynt.com/t5/identity-governance/importing-only-one-user-from-db-to-saviynt/td-p/44...

but our case is a bit different, because in the future, we would like to migrate those users with their active accounts and reconcile it it customproperty10.

Thank you!

[naveenss]

Hi @user228 

Can you please share the JSON used for the import? Also a sample postman response for this. 

[user228]

Here is the JSON:

{
"connection": "acctAuth",
"url": "URL",
"httpMethod": "GET",
"httpHeaders": {
"Authorization": "${access_token}",
"Accept": "application/xml",
},
"userResponsePath": "path",
"colsToPropsMap": {
"username": "username~#~char",
"secondaryemail": "Secondemail~#~char",
"email": "email~#~char",
"customproperty10": "EmployeeId~#~char",
"phonenumber": "Mobilephone~#~char",
"lastname": "Lastname~#~char",
"departmentname": "departmentname~#~char",
}
},
"statuskey": {
"1": "A",
"0": "I"
},
"successResponses": {
"statusCode": [
200
]
}
}

maybe it has smth to do with the rights...

[n1khil]

Have you found anything on this? im facing similar error but with Saviynt for Saviynt connector, where we are updating username field with reconcile field as userkey

[user228]

sorry I don't know what happend, because we didn't really changedd anything but for some reason now the user gets updated with an import