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The page keeps on loading

Thriller
New Contributor III
New Contributor III

One of my team member is having issue closing the tasks. The page keeps on loading. I checked his SAV role and he is assigned the same SAV role as the rest of the team members and is listed as the owner of that specific application. He has also tried clearing the cookies, but it doesn't seem to work for him. What else could be the issue?

Thriller_0-1714877455062.png

 

3 REPLIES 3

Raghu
Honored Contributor
Honored Contributor

@Thriller  can ask to remove sav roles and re-add and check private browser and Internet explorer in login s 


Thanks,
Raghu
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rushikeshvartak
All-Star
All-Star
  • Validate below
    • Browser - Try IE / Chrome
    • Check Browser network log to identify API causing 403 issue

Regards,
Rushikesh Vartak
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pruthvi_t
Saviynt Employee
Saviynt Employee

@Thriller ,

Ask the user to clear cache, close the browser and relogin using chrome incognito and see if they're facing same issye.

As Rushikesh suggested, check brower logs and see if any call is causing issues.

Thanks,


Regards,
Pruthvi