Tech rule not working

[Bsah]

Hi,

I have created a technical rule for customisation, I have followed the correct steps to create it. However it is not working after user update meeting the tech rule condition.

Thank you,

[rushikeshvartak]

Share configs 

[Bsah]

this is my query:

a.customproperty16='Active' AND a.statuskey=1 AND a.customproperty49 = "True" AND a.customproperty13 in ('Permanent Full Time', 'Permanent Part Time', 'Max Term Full Time', 'External', 'Max Term Part Time', 'Casual', 'Vacation Students') AND (a.customproperty38 is null OR upper(a.customproperty38) = 'NONE')

[Bsah]

Below is my entitlement:

CN=People Managers,OU=Distribution Lists,OU=Microsoft Exchange,DC=CORPTST,DC=INT

[Manu269]

Hello,

Can you validate this also :

[Bsah]

Enabled detective now, others were already enabled

[Dhruv_S]

Hi @Bsah 

1. Please share complete screenshot of technical rule.

2. Please confirm if you have tested it for new user creation or existing user update. Birthright rule is expected to trigger for new user creation.

3. How are you creating new user -through UI or import via CSV/Connection?

4. Please share the user update history screenshot of the user for which conditions are met and rule didn't trigger.

5. Please share error snippet from logs at the time of user creation.

Regards,

Dhruv Sharma

[Dhruv_S]

Hi @Bsah 

Just checking if you have followed the above steps and did it resolve the issue?

Regards,

Dhruv Sharma