SNOW Integration Role/Permisson

[pmarvig]

We are planning to connect SNOW using the the REST connector for Account management (Create, Update, IMport). However the Saviynt documentation does not mention which ROLE/Permission are required in SNOW to allow the APIs/scope. 

[rushikeshvartak]

Required Roles and Permissions in ServiceNow

1. REST API Access:

   • Role: snc_platform_rest_api_access
   • Description: Allows access to ServiceNow REST APIs.

2. Table Access for Account Management:

   • Roles:
     • x_snc_security_admin (or equivalent role for custom tables if applicable)
     • user_admin (for user account management)
     • role_admin (for role management)
   • Description: These roles allow CRUD operations on user and role records in ServiceNow.

3. User Administration:

   • Role: user_admin
   • Description: Allows creating, updating, and managing user records in the ServiceNow instance.

4. Role Administration:

   • Role: role_admin
   • Description: Allows assigning and managing roles for users.

5. Importing Data:

   • Role: import_admin
   • Description: Allows importing data into ServiceNow tables.

[pmarvig]

Thanks , also could you please help with role required for Creation SNOW Ticket and getting status of the ticket 

[rushikeshvartak]

Roles Needed for Service Account

1. itil:
• Grants access to basic ITIL functions, including creating and managing request items (RITMs).
2. rest_api_explorer:
• Provides access to the REST API Explorer for testing and understanding available endpoints.
3. catalog:
• Provides access to service catalog items, which is essential for creating RITMs.
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