Sign-In Log - Debugging Login issue

[Murmur]

Hi everyone, 

I currently face the issue, that newly created users are not able to sign in (SSO) to Saviynt. The proper SAV role is assigned. 

According to the IDP the sign in process was successful. The SAML Response for a new user and an older user (working) looks identical. 

The error message I receive is not very helpful: 
"Oops! An Error Occurred

Error Detail

Unexpected Error occurred Please try later..."

Is there some kind of log, that I can check to see what's wrong? Or do you have any hint what to look for? 

Cheers 🙂

[mohitarora1 · Accepted solution]

most likely, saviynt is not able to match the user, check the attribute which is used for matching the user and check corresponding value on the user profile. Other chance is there are more than 1 user with same attribute. Validate both cases and also capture ecm logs for detailed debugging.

Thanks, 

Mohit Arora

[Dhruv_S]

Hi @Murmur 

Please check the SAML Request/Response in SAML Tracer. 

Also please refer to the below document for additional checks for troubleshooting.

Troubleshooting SAML SSO (saviyntcloud.com)

Please share the logs snippet if you see any error in logs.

Regards,

Dhruv Sharma

[Murmur]

"check the attribute which is used for matching the user and check corresponding value on the user profile"

That was the clue that helped me fix it 🙂 Thanks!

[rushikeshvartak]

Does same email is assigned to multiple users ?