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08/14/2023 01:14 AM
Hi team,
I am using ServiceNow as ServiceDesk connection for one of the disconnected application.
I ran the provisioning job to create ticket(REQ) in SNOW .
I have observed below error in pending tasks:
Existing Comments: testing;Ticket Number=null;Ticket Number=null
Provisioning Comments: Error in getting Ticket Number. Response: {"error":{"message":"Operation Failed","detail":"ACL Exception Insert Failed due to security constraints"},"status":"failure"}
Is this JSON issue or access issue?
Any idea on this?
08/15/2023 09:29 AM
This error might not be helpful to identify the cause but you can update ConfigJSON param in the connection with value {"showLogs":true}. Run the prov job and you should see more information in the logs to help identify the cause.
Also below is a link to the Guide you can refer to for the JSON templates.
08/15/2023 11:42 PM
Thanks @SB ,
it's due service account insufficient privileges.
now ticket is getting created in ServiceNow.
can anyone elaborate the below two attributes in ServiceNow
"assignment_group":"",
"additional_assignee_list":""
any help would be appreciated