Servicenow ticket creation failed

[SumathiSomala]

Hi team,

I am using ServiceNow as ServiceDesk connection for one of the disconnected application.

I ran the provisioning job to create ticket(REQ) in SNOW .

I have observed below error in pending tasks:

Existing Comments: testing;Ticket Number=null;Ticket Number=null

Provisioning Comments: Error in getting Ticket Number. Response: {"error":{"message":"Operation Failed","detail":"ACL Exception Insert Failed due to security constraints"},"status":"failure"}

Is this JSON issue or access issue?

Any idea on this?

[SB]

This error might not be helpful to identify the cause but you can update ConfigJSON param in the  connection with value {"showLogs":true}. Run the prov job and you should see more information in the logs to help identify the cause.

Also below is a link to the Guide you can refer to for the JSON templates.

https://docs.saviyntcloud.com/bundle/ServiceNow-v23x/page/Content/ServiceNow-as-a-Ticketing-System.h...

[SumathiSomala]

Thanks @SB ,

it's due service account insufficient privileges.

now ticket is getting created in ServiceNow.

can anyone elaborate the below two attributes in ServiceNow 

"assignment_group":"",
"additional_assignee_list":""

any help would be appreciated