Servicenow Oauth connection json

[VijayMaram]

Hi Team,

Forums we referrred:

https://forums.saviynt.com/t5/identity-governance/servicenow-as-ticketing-system-not-able-to-autenti...

https://forums.saviynt.com/t5/identity-governance/service-now-provisioning-issue/m-p/32220#M17687

We tried to form json but we are getting 401.

[u_description:Savyint Description, u_short_description:Savyint Short Description, u_task_details:[[short_description:Task Short Description, assignment_group:ENG_INFRA_TOOLS, description:Task Details]], u_requested_for:p17807b]

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-calling executeRequestWithTimeoutConfig for api...

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-Enter getTimeOutConfig

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-connectionType: REST

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-connectionTimeoutConfig before guardRail validation: null

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-INFO: connectionTimeoutConfig is null, setting it to default value

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-Final connectionTimeoutConfig after guardRail validation: [connectionTimeout:10, writeTimeout:60]

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-calling api...

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-before calling executeRequestWithHeaders for api...

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-isFipsEnabled = false

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-getHttpClient - proxyParams : null

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-getHttpClient - sslSocketFactory : null

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-setting connection timeout to 10 seconds and request timeout to 60 seconds

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-getHttpClient - HttpClientBuilder.create().build() called.

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-called executePostRequestWithHeaders for api...

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-after calling executeRequestWithHeaders for api...

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-called api...

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-timeout validated for api...

2024-09-20T13:53:56-05:00-ecm-worker-services.HttpClientUtilityService-quartzScheduler_Worker-5-lf2j2-DEBUG-got response for api...

2024-09-20T13:53:56-05:00-ecm-worker-rest.RestUtilService-quartzScheduler_Worker-5-lf2j2-DEBUG-Got showLogs = true

2024-09-20T13:53:56-05:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-lf2j2-DEBUG-Got Webservice API Response: [headers:[Server: snow_adc, Date: Fri, 20 Sep 2024 18:53:56 GMT, Content-Type: application/json;charset=UTF-8, Transfer-Encoding: chunked, Connection: keep-alive, Set-Cookie=******/; SameSite=None, Set-Cookie=******/; HttpOnly; secure; SameSite=None, Server-Timing: sem_wait;dur=0, sesh_wait;dur=0, Set-Cookie=******/; Secure; HttpOnly; SameSite=None, Set-Cookie=******/; Secure; HttpOnly; SameSite=None, WWW-Authenticate: Basic realm="Service-now", X-Content-Type-Options: nosniff, Pragma: no-store,no-cache, Cache-Control: no-cache,no-store,must-revalidate,max-age=-1, Expires: 0, Strict-Transport-Security: max-age=63072000; includeSubDomains], responseText:{"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"status":"failure"}, cookies:[BIGipServerpool_bcbstdev=72433e21a56c2e7d93cbc76e758f1bf5; httponly; secure; path=/; SameSite=None, JSESSIONID=065C70D46F0BF10867DAF137A5E79F80; Path=/; HttpOnly; secure; SameSite=None, glide_user=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly; SameSite=None, glide_user_session=; Max-Age=0; Expires=Thu, 01-Jan-1970 00:00:10 GMT; Path=/; Secure; HttpOnly; SameSite=None], statusCode:401]

2024-09-20T13:53:56-05:00-ecm-worker-rest.RestUtilService-quartzScheduler_Worker-5-lf2j2-DEBUG-pullObjectsByRest - responseStatusCode ::401

2024-09-20T13:53:56-05:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-lf2j2-DEBUG-Entered getResponseHeaders method

2024-09-20T13:53:56-05:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-lf2j2-DEBUG-responseError : null

2024-09-20T13:53:56-05:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-lf2j2-DEBUG-isAuthError: false

2024-09-20T13:53:56-05:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-lf2j2-DEBUG-pullObjectsByRest - resp

Any suggestions?

[This post has been edited by a Moderator to merge posts.]

[rushikeshvartak]

Please share postman screenshot and curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]



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