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Service Account Campaign

krishna_sk
Regular Contributor
Regular Contributor

Hi Everyone,

We are working on "Service Account Campaign" and we have enabled the below feature while configuring the campaign and launched the Campaign.

krishna_sk_0-1722258416972.png

When the certifier (lets say 'X') selects on "Does not belongs to me" under Step 1 : Ownership verification and selects a user (lets say 'Y') , the following thinks are observed.

krishna_sk_1-1722258791716.png

 

1. The account to which 'X' choose 'Y' as the New Certifier', the account no longer visible to 'X' under his certification.

2. Upon locking the certification, Under the Account > Owners page, 'X' is removed as the 'Primary certifier' and 'Y' is not updated as the Primary certifier/Owner of the account.

 

Could you please help us with your insights on this, whether this is the actual behavior or we are missing anything.

 

Thank you.

5 REPLIES 5

rushikeshvartak
All-Star
All-Star

This is actual expected product behavior 


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

dgandhi
All-Star
All-Star

As per the product documentation it seems owner Y should have been set as the new owner.

 

Thanks,
Devang Gandhi
If this reply answered your question, please Accept As Solution and give Kudos to help others who may have a similar problem.

krishna_sk
Regular Contributor
Regular Contributor

Yes Devang, But it is not working as expected.

@dgandhi @rushikeshvartak Can we consider it as a bug, as in the documentation it is mentioned it will update the owner but it is not.

Thank you.

  • Add feedback to documentation 
  • Raise support ticket pointing documentation 

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

krishna_sk
Regular Contributor
Regular Contributor

Thank you @rushikeshvartak , Will do the same.