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07/26/2023 01:53 AM
Campaign was scheduled and expectation was to see the scheduled campaign as part of the Scheduled campaign list page, but the list remains empty. In addition, i can see the number of scheduled campaign from the Campaign lists page.
How can we fix this?
Opening this as I got answer to FD ticket that it should be discussed first in the forums.
07/26/2023 02:01 AM
Hi @KasperT ,
Login user have ROLE_ADMIN sav role or using any other SAV role?
07/26/2023 02:23 AM
Issue is happening regardless of the role that we are using.
07/26/2023 02:19 AM
Hi @KasperT ,
Any error after scheduling the Campaign? And what is the frequency provided
Thanks,
Smitha
Thanks,
Smitha
07/26/2023 02:23 AM
No errors reported. Not sure what you mean frequency but this is happening every time.
07/26/2023 02:28 AM
Hi @KasperT ,
Can you provide the screenshot of scheduled campaign page.
07/26/2023 02:30 AM
07/26/2023 02:41 AM
Soon after scheduling a Campaign a Job trigger will be created of type 'Scheduled Campaign'. Can you check if any trigger created for your Campaign in Job control panel.
07/26/2023 02:49 AM
Hi @KasperT ,
As asked by @smitg did you see any job created of type "Scheduled Campaign Job (CampaignScheduleJob) after you scheduled the campaign.
08/02/2023 07:44 AM
yes, a job trigger is created and campaign is getting created
1. Scheduled Campaign is always in Preview mode(cannot be launched in in Progress/Active)
2. These scheduled campaigns cannot be seen in the scheduled campaign list page
this is in v23.5
07/26/2023 04:38 AM
I can see few jobs but not sure what to look for in these:
08/02/2023 09:04 AM
It seems campaigns are not scheduled. Can you check the schedule of these campaigns?
08/02/2023 10:58 AM
As I said earlier, scheduled campaigns are launched in Preview mode and they are listed in campaign list page but not in scheduled campaign list page and also future scheduled campaigns also not visible in the scheduled campaign page
08/02/2023 07:57 PM - edited 08/02/2023 08:05 PM
Its visible in v23.6
How are you scheduling, By cron expression then your cron might be wrong
https://www.freeformatter.com/cron-expression-generator-quartz.html
08/02/2023 12:19 PM
Future scheduled campaigns will be visible in the scheduled campaign page (atleast I can see the same in v5.5)
08/03/2023 01:58 AM
are there any manual config needed for this or this is a complete ootb feature? if not then it seems to be bug in our instance version?