Saviynt Forums

KasperT · ‎07/26/2023

Campaign was scheduled and expectation was to see the scheduled campaign as part of the Scheduled campaign list page, but the list remains empty. In addition, i can see the number of scheduled campaign from the Campaign lists page.

How can we fix this?

Opening this as I got answer to FD ticket that it should be discussed first in the forums.

pmahalle · ‎07/26/2023

Hi @KasperT ,

Login user have ROLE_ADMIN sav role or using any other SAV role?

Pandharinath Mahalle(Paddy)
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KasperT · ‎07/26/2023

Issue is happening regardless of the role that we are using.

smitg · ‎07/26/2023

Hi @KasperT ,

Any error after scheduling the Campaign? And what is the frequency provided

Thanks,
Smitha

KasperT · ‎07/26/2023

No errors reported. Not sure what you mean frequency but this is happening every time.

pmahalle · ‎07/26/2023

Hi @KasperT ,

Can you provide the screenshot of scheduled campaign page.

Pandharinath Mahalle(Paddy)
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KasperT · ‎07/26/2023

smitg · ‎07/26/2023

Soon after scheduling a Campaign a Job trigger will be created of type 'Scheduled Campaign'. Can you check if any trigger created for your Campaign in Job control panel.

pmahalle · ‎07/26/2023

Hi @KasperT ,

As asked by @smitg did you see any job created of type "Scheduled Campaign Job (CampaignScheduleJob) after you scheduled the campaign.

Pandharinath Mahalle(Paddy)
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ravikumarghr · ‎08/02/2023

yes, a job trigger is created and campaign is getting created

1. Scheduled Campaign is always in Preview mode(cannot be launched in in Progress/Active)

2. These scheduled campaigns cannot be seen in the scheduled campaign list page

this is in v23.5

KasperT · ‎07/26/2023

I can see few jobs but not sure what to look for in these:

dgandhi · ‎08/02/2023

It seems campaigns are not scheduled. Can you check the schedule of these campaigns?

Thanks,
Devang Gandhi
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ravikumarghr · ‎08/02/2023

As I said earlier, scheduled campaigns are launched in Preview mode and they are listed in campaign list page but not in scheduled campaign list page and also future scheduled campaigns also not visible in the scheduled campaign page

rushikeshvartak · ‎08/02/2023

Its visible in v23.6

How are you scheduling, By cron expression then your cron might be wrong

https://www.freeformatter.com/cron-expression-generator-quartz.html

Regards,
Rushikesh Vartak
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dgandhi · ‎08/02/2023

Future scheduled campaigns will be visible in the scheduled campaign page (atleast I can see the same in v5.5)

Thanks,
Devang Gandhi
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ravikumarghr · ‎08/03/2023

are there any manual config needed for this or this is a complete ootb feature? if not then it seems to be bug in our instance version?

Saviynt Forums

Scheduled campaign could not be found under the Campaign Scheduled List