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Scheduled campaign could not be found under the Campaign Scheduled List

KasperT
New Contributor III
New Contributor III

Campaign was scheduled and expectation was to see the scheduled campaign as part of the Scheduled campaign list page, but the list remains empty. In addition, i can see the number of scheduled campaign from the Campaign lists page.

How can we fix this?

KasperT_0-1690361469634.png

Opening this as I got answer to FD ticket that it should be discussed first in the forums.

15 REPLIES 15

pmahalle
All-Star
All-Star

Hi @KasperT ,

Login user have ROLE_ADMIN sav role or using any other SAV role?


Pandharinath Mahalle(Paddy)
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KasperT
New Contributor III
New Contributor III

Issue is happening regardless of the role that we are using.

smitg
Regular Contributor III
Regular Contributor III

Hi @KasperT ,

Any error after scheduling the Campaign? And what is the frequency provided

Thanks,
Smitha

Thanks,
Smitha

 

KasperT
New Contributor III
New Contributor III

No errors reported. Not sure what you mean frequency but this is happening every time.

Hi @KasperT ,

Can you provide the screenshot of scheduled campaign page.


Pandharinath Mahalle(Paddy)
If this reply helps your question, please consider selecting Accept As Solution and hit Kudos 🙂

KasperT
New Contributor III
New Contributor III

KasperT_0-1690363838843.png

 

smitg
Regular Contributor III
Regular Contributor III

Soon after scheduling a Campaign a Job trigger will be created of type 'Scheduled Campaign'. Can you check if any trigger created for your Campaign in Job control panel.

Hi @KasperT ,

As asked by @smitg did you see any job created of type "Scheduled Campaign Job (CampaignScheduleJob) after you scheduled the campaign.

pmahalle_0-1690364944373.png

 


Pandharinath Mahalle(Paddy)
If this reply helps your question, please consider selecting Accept As Solution and hit Kudos 🙂

yes, a job trigger is created and campaign is getting created 

1. Scheduled Campaign is always in Preview mode(cannot be launched in in Progress/Active)

2. These scheduled campaigns cannot be seen in the scheduled campaign list page

this is in v23.5

KasperT
New Contributor III
New Contributor III

I can see few jobs but not sure what to look for in these:

KasperT_0-1690371524962.png

 

It seems campaigns are not scheduled. Can you check the schedule of these campaigns?

 

Thanks,
Devang Gandhi
If this reply answered your question, please Accept As Solution and give Kudos to help others who may have a similar problem.

As I said earlier, scheduled campaigns are launched in  Preview mode and they are listed in campaign list page but not in scheduled campaign list page and also future scheduled campaigns also not visible in the scheduled campaign page

Its visible in v23.6

rushikeshvartak_1-1691031508007.png

 

rushikeshvartak_0-1691031413692.png

How are you scheduling, By cron expression then your cron might be wrong

https://www.freeformatter.com/cron-expression-generator-quartz.html

 


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

dgandhi
All-Star
All-Star

Future scheduled campaigns will be visible in the scheduled campaign page (atleast I can see the same in v5.5)

 

dgandhi_0-1691003890163.png

 

Thanks,
Devang Gandhi
If this reply answered your question, please Accept As Solution and give Kudos to help others who may have a similar problem.

ravikumarghr
New Contributor II
New Contributor II

are there any manual config needed for this or this is a complete ootb feature? if not then it seems to be bug in our instance version?