Rest test connection worked properly once and now doesn't despite no config changes

[jralexander137]

Hi I am working with the OOTB rest connection. Below is the connectionJson we just configured, hit test connection, and saw user objects returned as shown in the attached logs. The problem is that every time we run it now, we get no errors, no status codes, and no objects returned. Any idea why this might be? Obviously the connectionJson is fine if it worked once, it should work every time. 

logs_test_connection_worked.csv - this is the log that shows the successfull test connection, the others show the subsequent tests

ConnectionJson

{
"authentications": {
"userAuth": {
"authType": "oauth2",
"url": "https://tgt.domain.com:8442/security/v2.1/domains/Main/applications/UMS/user/token",
"httpMethod": "POST",
"httpParams": {
"grant_type": "password",
"username": "removed",
"password": "removed"
},
"httpHeaders": {
"contentType": "application/x-www-form-urlencoded"
},
"httpContentType": "application/x-www-form-urlencoded",
"expiryError": "ExpiredAuthenticationToken",
"authError": [
"InvalidAuthenticationToken"
],
"timeOutError": "Read timed out",
"errorPath": "error.code",
"maxRefreshTryCount": 5,
"tokenResponsePath": "access_token",
"tokenType": "Bearer",
"accessToken": "Bearer abc"
},
"testConnectionParams": {
"http": {
"url": "https://tgt.domain.com:8442/security/v2.1/domains/Main/applications/tm/users",
"httpHeaders": {
"Authorization": "${accessToken}"
},
"httpContentType": "application/json",
"httpMethod": "GET"
},"successResponses": {
"statusCode": [
200
]
},
"successResponsePath": "",
"errors": [
"Couldn't authenticate you"
],
"errorPath": "error"
}
}
}

[rushikeshvartak]

It was not even success. as there is no successResponsePath define

Please share postman screenshot and curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]
⚠️‼️‼️Do not upload any attachments that contain sensitive information, such as IP Addresses, URLs, Company/Employee Names, Email Addresses, etc.‼️‼️⚠️

[jralexander137]

The log I attached shows it works. There are records returned in the log, 

logs_test_connection_worked.csv

62 KB

but subsequent test connections don't return any. We looked back at logs from the past 7 days and are seeing similar results, there is like 1 or 2 times each day where test connection gets the response with user records. Other times it doesn't. If we hard code a bearer token we see a consistent resposne but we should not have to do that. The connectionJson I provided does work, otherwise we would not see ANY records returned at any point, not just occasionally with no errors, responses, or status codes.

[jralexander137]

Here is the curl: curl --location 'https://tgt.domain.com:8442/security/v2.1/domains/Main/applications/UMS/user/token?grant_type=passwo... --header 'Content-Type: application/json' --data '{"username": "xxxxxxxxx","password": "xxxxxxxxx"}'

[rushikeshvartak]

{
  "authentications": {
    "userAuth": {
      "authType": "oauth2",
      "url": "https://tgt.domain.com:8442/security/v2.1/domains/Main/applications/UMS/user/token",
      "httpMethod": "POST",
      "httpParams": {
        "grant_type": "password",
        "username": "removed",
        "password": "removed"
      },
      "httpHeaders": {
        "contentType": "application/json"
      },
      "httpContentType": "application/json",
      "expiryError": "ExpiredAuthenticationToken",
      "authError": [
        "InvalidAuthenticationToken"
      ],
      "timeOutError": "Read timed out",
      "errorPath": "error.code",
      "maxRefreshTryCount": 5,
      "tokenResponsePath": "access_token",
      "tokenType": "Bearer",
      "accessToken": "Bearer abc"
    },
    "testConnectionParams": {
      "http": {
        "url": "https://tgt.domain.com:8442/security/v2.1/domains/Main/applications/tm/users",
        "httpHeaders": {
          "Authorization": "${access_token}"
        },
        "httpContentType": "application/json",
        "httpMethod": "GET"
      },
      "successResponses": {
        "statusCode": [
          200
        ]
      },
      "successResponsePath": "",
      "errors": [
        "Couldn't authenticate you"
      ],
      "errorPath": "error"
    }
  }
}

[jralexander137]

This config just gives the same results I've been seeing. Test connection completes successfully in UI, I see no records returned, no status code, no error, no response body, etc.

[rushikeshvartak]

Please share postman screenshot and curl command [Refer https://codingnconcepts.com/postman/how-to-generate-curl-command-from-postman/ ]
⚠️‼️‼️Do not upload any attachments that contain sensitive information, such as IP Addresses, URLs, Company/Employee Names, Email Addresses, etc.‼️‼️⚠️

[jralexander137]

Shared it above already: curl --location 'https://tgt.domain.com:8442/security/v2.1/domains/Main/applications/UMS/user/token?grant_type=passwo... --header 'Content-Type: application/json' --data '{"username": "xxxxxxxxx","password": "xxxxxxxxx"}'

[rushikeshvartak]

Response please

[jralexander137]

Here you go:

command: 

curl --location 'https://tgt.domain.com:8442/security/v2.1/domains/Main/applications/UMS/user/token?grant_type=passwo... --header 'Content-Type:application/json' --data '{"username":"username","password":"password' -k --insecure

response:
{"access_token":"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOiJTVkNfU2F2aXludERldl90b19JRyIsInVpZCI6MjIyLCJmaXJzdG5hbWUiOiJTVkNfU2F2aXludERldl90b19JR1QiLCJpZ3RfdXNlcl90eXBlIjoiU0VSVklDRV9BQ0NPVU5UIiwiZG9tYWluIjoiY2Njci5jb20iLCJpc3MiOiJodHRwczovLzEwLjEyOS4xLjc1Ojg0NDIvc2VjdXJpdHkvdjIuMSIsInNlc3Npb25faWQiOiJmNDA5NzAzNTJlNDkxMWVmOGZhNzAyNDJhYzEyMDAwNiIsImV4cCI6MTcxODgxMTY2MywiaWd0X2lkcCI6IkNDQ1IiLCJpYXQiOjE3MTg4MDgwNjMsInBybiI6IlNWQ19TYXZpeW50RGV2X3RvX0lHIiwibGFzdG5hbWUiOiJTVkNfU2F2aXludERldl90b19JR1QifQ.prtQ2J0JuFdc9XTIvdrDc8YFZ8ZJCbDTLKu6s65L2Bg","token_type":"Bearer","expires_in":3600,"refresh_token":"f40aa8b62e4911ef8fa70242ac120006"}

[rushikeshvartak]

{
  "authentications": {
    "userAuth": {
      "authType": "Oauth2",
      "url": "https://tgt.domain.com:8442/security/v2.1/domains/Main/applications/UMS/user/token?grant_type=password",
      "httpMethod": "POST",
      "httpParams": {
        "username": "removed",
        "password": "removed"
      },
      "httpHeaders": {
        "contentType": "application/json"
      },
      "httpContentType": "application/json",
      "expiryError": "ExpiredAuthenticationToken",
      "authError": [
        "InvalidAuthenticationToken"
      ],
      "timeOutError": "Read timed out",
      "errorPath": "error.code",
      "maxRefreshTryCount": 5,
      "tokenResponsePath": "access_token",
      "tokenType": "Bearer",
      "accessToken": "Bearer abc"
    },
    "testConnectionParams": {
      "http": {
        "url": "https://tgt.domain.com:8442/security/v2.1/domains/Main/applications/tm/users",
        "httpHeaders": {
          "Authorization": "${access_token}"
        },
        "httpContentType": "application/json",
        "httpMethod": "GET"
      },
      "successResponses": {
        "statusCode": [
          200
        ]
      },
      "successResponsePath": "",
      "errors": [
        "Couldn't authenticate you"
      ],
      "errorPath": "error"
    }
  }
}

[jralexander137]

Same issue persists. No responses, errors, status codes returned.

[rushikeshvartak]

Does it working with hardcoded access token