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REST -Pending Tasks Status become Discontinued if 'Entitlement Only' selected in Security System

IAM_99
Regular Contributor II
Regular Contributor II

Hi All,

We have REST app - if Entitlement Only selected in Security System , Add Access Task are become discontinued. here is the provisioning comments. ( but it updates targte)

USERNAME XXXXXXX is not associated with ACCOUNTNAME XXXXXXX.

suspecting add access task is getting called new account task.

any inputs ?

9 REPLIES 9

pmahalle
All-Star
All-Star

Hi @IAM_99 

Do you have account name rule in placed for endpoint? User already have account of that endpoint and you are planning to provision second account?


Pandharinath Mahalle(Paddy)
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IAM_99
Regular Contributor II
Regular Contributor II

Hi @pmahalle ,

We have accountname rule its brand new account - infact everything works fine if i select 'blank ' (not 'Entitlement Only') in Security system 

adcgtwz
New Contributor
New Contributor

Did you got any solution for this issue?

@sarath_nadella @sarathnadella 

IAM_99
Regular Contributor II
Regular Contributor II

Not yet

Just 1 suggestion, do you have any task execution hierarchy set up in Global Configuration, if yes then please remove that and try again with same use case. In our case when we removed task execution hierarchy, the add access task were getting processed successfully.

So maybe you can give that a try. FYI we had Saviynt 5.5 version.

 

Thanks,
Devang Gandhi
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IAM_99
Regular Contributor II
Regular Contributor II

Hi @dgandhi , we havent modifed Global config for this integration .

Similar setup works for other REST apps

 

thanks,

suresh

SB
Saviynt Employee
Saviynt Employee

Is this issue only happening when the user does not have a new account or does it also happen for the users who do have an existing account?


Regards,
Sahil

IAM_99
Regular Contributor II
Regular Contributor II

Only happens to new Accounts.

SB
Saviynt Employee
Saviynt Employee

Can you check the logs to see what might be causing it. The logs might help to understand the cause of it. 


Regards,
Sahil