REST importaccountentJSON: nullresponse from target

[ekorh]

Hi,

We are trying to configure importaccountentJSON for REST connector. However, we get stopped by this kind of error constantly. We are not able to import any account information. What could cause these? Error messages, API response structure and our importaccountjson examples below.

Error

Error WebService call failed After retrying 1 times with responseStatusCode null

Error while getting Account Import Response WebService call failed with responseStatusCode null

API example response:
[{"FullName":"Firstname Lastname","Email":"email@email.com","UPN":null,"EmployeeNumber":"","PhoneNumber":null,"EmployerNumber":null,"UserRoles":["Administrator","Controller"],"Managers":[],"ReceiptManagers":[],"CustomFields":[],"Department":{"Name":"Sales","VatNumber":"","Address":"","Number":""},"HomeAddress":{"Street":"","City":"","PostalCode":"","Country":"","State":"","StateCode":"","County":"","HouseNumber":""}}]

Our call:

{
"accountParams": {
"connection": "acctAuth",
"processingType": "SequentialAndIterative",
"call": {
"call1": {
"callOrder": 0,
"stageNumber": 0,
"http": {
"url": "https://xxx/api/xxx ",
"httpHeaders": {
"X-Access-Token": "xxx",
"Accept": "application/json"
},
"httpContentType": "application/json",
"httpMethod": "GET"
},
"listField": "",
"keyField": "accountID",
"colsToPropsMap": {
"accountID": "Email~#~char",
"name": "Email~#~char",
"displayName": "FullName~#~char"
}
}
}
}
}

If we define a certain piece of information to retrieve from target, e.g. email following error appears

Error In Getting Response In pullObjectsByRest

NullResponseFromTarget

Thanks already in advance!

[rushikeshvartak]

"httpHeaders": {
        "Authorization": "${access_token}"
      },

Authorization is missing 

Refer syntax : https://saviynt.freshdesk.com/support/solutions/articles/43000521736-rest-connector-guide%C2%A0 

[ekorh]

Hi,

We have to send the token defined as 'X-Access-Token' in the header of the GET users request. When we tried with format "Authorization":"xxxx", the target system was receiving a wrong request. The token is predefined so we don't really need to fetch it in the connection json at all. 

[rushikeshvartak]

Does Entitlement Import working ?

[ekorh]

If I have understood the customer correctly, there are no entitlements in test data

[rushikeshvartak]

I suspect your connection is not working can you check connectionJson if its working or not

[ekorh]

As I said, the connectionJSON is more of a dummy one for us since we have a static token and don't need to authenticate before sending the GET users request.

[rushikeshvartak]

Does it returning success ? it should return success 200 else account import may fail

[ekorh]

In the logs I can see responseStatuscode::200 but the job is still failing with "Error - to Import Data correctly: Failed
url-https://xxx/api/xxx with Error Message-null"

[rushikeshvartak]

Please provide postman screenshot of working api with body params

[ekorh]

Edited some fields that might have customer info.

[rushikeshvartak · Accepted solution]

I see issue is your data start with [ ]

[Manu269]

In case the api executes sometime and starts getting failed you can try following configuration : 

"apiRateLimitConfig": {"retryAfterCalls": 50000,"retryWaitSeconds": 60}

For details around the same :

https://saviynt.freshdesk.com/support/solutions/articles/43000521736-rest-connector-guide%C2%A0

Check for retryAfterCalls