Rest API Disable/Remove Account is failing with 500

[GPS]

Hello Team,

We are having issues while disabling account or removing account from Saviynt with the below errors

We are using the below Josn:

{
    "call": [
        {
            "name": "call1",
            "connection": "acctAuth",
            "url": "https://uat-cloud.net/rightAngle/PFJ/CustomServices/PFJSecurityService.asmx/DisableUser?userName=${URLEncoder.encode(account.accountID, \"UTF-8\")}",
            "httpMethod": "POST",
            "httpHeaders": {
                "X-Api-key": "2****8*****F",
                "Accept": "application/json"
            },
            "httpContentType": "application/x-www-form-urlencoded",
            "successResponses": {
                "statusCode": [
                    201,
                    200
                ]
            },
            "unsuccessResponses": {
                "statusCode": [
                    500,
                    401,
                    400,
                    403,
                    404,
                    405,
                    409,
                    502
                ]
            }
        }
    ]
}

Other Url tried:
"url": "https://uat-cloud.net/rightAngle/PFJ/CustomServices/PFJSecurityService.asmx/DisableUser?userName=${a...}"

"url": "https://uat-cloud.net/rightAngle/PFJ/CustomServices/PFJSecurityService.asmx/DisableUser?userName=<hardcoded accountName/accountID>"

Error:
Got Webservice API Response: [headers:[Cache-Control: private, Content-Type: application/json; charset=utf-8, Server: Microsoft-IIS/10.0, jsonerror: true, X-AspNet-Version: 4.0.30319, X-Powered-By: ASP.NET, Date: Tue, 20 Aug 2024 17:21:23 GMT, Content-Length: 91], responseText:{"Message":"There was an error processing the request.","StackTrace":"","ExceptionType":""}, cookies:[], statusCode:500]

Task Provisioning Comments:



It is working fine from postman:


Full logs:

2024-08-20T13:21:23-04:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-9b76x-DEBUG-pastResponse: [headers:null, message:[Message:There was an error processing the request., StackTrace:, ExceptionType:], statusCode:500, description:null, status:Failed]

2024-08-20T13:21:23-04:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-9b76x-DEBUG-Got Webservice API Response: [headers:[Cache-Control: private, Content-Type: application/json; charset=utf-8, Server: Microsoft-IIS/10.0, jsonerror: true, X-AspNet-Version: 4.0.30319, X-Powered-By: ASP.NET, Date: Tue, 20 Aug 2024 17:21:23 GMT, Content-Length: 91], responseText:{"Message":"There was an error processing the request.","StackTrace":"","ExceptionType":""}, cookies:[], statusCode:500]

2024-08-20T13:21:23-04:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-9b76x-DEBUG-responseError : null

2024-08-20T13:21:23-04:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-9b76x-DEBUG-isAuthError: false

2024-08-20T13:21:23-04:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-9b76x-ERROR-Call response: {"Message":"There was an error processing the request.","StackTrace":"","ExceptionType":""}

2024-08-20T13:21:23-04:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-9b76x-ERROR-callResponseMap: [Message:There was an error processing the request., StackTrace:, ExceptionType:]

2024-08-20T13:21:23-04:00-ecm-worker-rest.RestProvisioningService-quartzScheduler_Worker-5-9b76x-DEBUG-Task Response: {"auditDetails":{"call1":[{"headers":null,"message":{"Message":"There was an error processing the request.","StackTrace":"","ExceptionType":""},"statusCode":500,"description":null,"status":"Failed"}]},"call1":{"headers":null,"message":{"Message":"There was an error processing the request.","StackTrace":"","ExceptionType":""},"statusCode":500,"description":null,"status":"Failed"}}

2024-08-20T13:20:00-04:00-ecm-worker-jobs.WSRetryJob-quartzScheduler_Worker-1-9b76x-ERROR-WSRETRYJOB Job can't run since blocking wsretry is enabled

[rushikeshvartak]

Is this working with hardcoded values ?

[GPS]

@rushikeshvartak 
It is not working with hardcoded values as well from Saviynt.

Best regards,
GPS

[rushikeshvartak]

{
    "call": [
        {
            "name": "call1",
            "connection": "acctAuth",
      "showResponse": true,
            "url": "https://uat-cloud.net/rightAngle/PFJ/CustomServices/PFJSecurityService.asmx/DisableUser?userName=${URLEncoder.encode(account.accountID, \"UTF-8\")}",
            "httpMethod": "GET",
            "httpHeaders": {
        "Authorization": "${access_token}",

                "X-Api-key": "2****8*****F",
                "Accept": "application/json"
            },
            "httpContentType": "application/x-www-form-urlencoded",
            "successResponses": {
                "statusCode": [
                    201,
                    200
                ]
            },
            "unsuccessResponses": {
                "statusCode": [
                    500,
                    401,
                    400,
                    403,
                    404,
                    405,
                    409,
                    502
                ]
            }
        }
    ]
}

[GPS]

Hello @rushikeshvartak 

We don't have any connection Json to get the token for this API.

{
"authentications": {
"acctAuth": {
"accessToken": "2********8*********F"
}
}
}

Do we still need to use the Access_token?

[rushikeshvartak]

You can keep as Bearer abcd

[rushikeshvartak]

Postman is GET URL and Saviynt JSON says POST http method 🙂

[GPS]

@rushikeshvartak 
Both Get and Post work from Postman, and I Tried both from Saviynt.


Still the same error:
DEBUG-Got Webservice API Response: [headers:[Cache-Control: private, Content-Type: application/json; charset=utf-8, Server: Microsoft-IIS/10.0, jsonerror: true, X-AspNet-Version: 4.0.30319, X-Powered-By: ASP.NET, Date: Tue, 20 Aug 2024 18:35:31 GMT, Content-Length: 91], responseText:{"Message":"There was an error processing the request.","StackTrace":"","ExceptionType":""}, cookies:[], statusCode:500]

[rushikeshvartak]

{
    "call": [
        {
            "name": "call1",
            "connection": "acctAuth",
      "showResponse": true,
            "url": "https://uat-cloud.net/rightAngle/PFJ/CustomServices/PFJSecurityService.asmx/DisableUser?userName=${account.accountID}",
            "httpMethod": "POST","httpParams": {},
            "httpHeaders": {
        "Authorization": "${access_token}",
      "X-Auth-Token": "2****8*****F",
                "Accept": "application/json"
            },
            "httpContentType": "application/x-www-form-urlencoded",
            "successResponses": {
                "statusCode": [
                    201,
                    200
                ]
            },
            "unsuccessResponses": {
                "statusCode": [
                    500,
                    401,
                    400,
                    403,
                    404,
                    405,
                    409,
                    502
                ]
            }
        }
    ]
}

[GPS]

@rushikeshvartak 
Still the same:
Got Webservice API Response: [headers:[Cache-Control: private, Content-Type: application/json; charset=utf-8, Server: Microsoft-IIS/10.0, jsonerror: true, X-AspNet-Version: 4.0.30319, X-Powered-By: ASP.NET, Date: Tue, 20 Aug 2024 18:55:26 GMT, Content-Length: 91], responseText:{"Message":"There was an error processing the request.","StackTrace":"","ExceptionType":""}, cookies:[], statusCode:500]

[rushikeshvartak]

Share logs in text file

[GPS]

@rushikeshvartak 
Please find the attached logs

[rushikeshvartak]

Are you sure POST works ?

else try with GETWITHBODY

[stalluri · Accepted solution]

@GPS 

Based on the log, I think the parameters are missing in the JSON.
"httpParams": "{}",
or
"httpParams": "",
or
"httpParams": {},

{
    "call": [
        {
            "name": "call1",
            "connection": "acctAuth",
            "url": "https://uat-cloud.net/rightAngle/PFJ/CustomServices/PFJSecurityService.asmx/DisableUser?userName=${account.accountID}",
            "httpMethod": "POST",
            "httpParams": "{}",
            "httpHeaders": {
                "X-Auth-Token": "2****8*****F",
                "Accept": "application/json"
            },
            "httpContentType": "application/x-www-form-urlencoded",
            "successResponses": {
                "statusCode": [
                    201,
                    200
                ]
            },
            "unsuccessResponses": {
                "statusCode": [
                    500,
                    401,
                    400,
                    403,
                    404,
                    405,
                    409,
                    502
                ]
            }
        }
    ]
}