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Entitlement status to be update from Active to Inactive for Inprogress Entitlement Owner Campaign

sandeepgudipudi
New Contributor III
New Contributor III

Hi We launched a entitlement owner campaign and waiting for entitlement owners to take action however while campaign is in progress, in Active Directory few entitlements got inactivated and after triggering AD import job entitlement status changed to inactive which is an expected behavior and similarly those entitlements also to be inactivated in launched or inprogress campaign ie., in runtime if entitlements are inactive then in existing campaign entitlements status also should get inactive. How can these be achived

2 REPLIES 2

rushikeshvartak
All-Star
All-Star
  • Campaign takes data of entitlement or any object of current state when campaign was launched and stores in certification tables 
  • metadata will not be updated on real time. 
  • you need to re-launch campaign again to resolve your issue

Regards,
Rushikesh Vartak
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Manu269
All-Star
All-Star

@sandeepgudipudi we had similar question raised in the past. The behaviour is campaign contains the data from when it was launched.

Regards
Manish Kumar
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