Removing existing entitlements before assigning new ones

[varunakarnia]

Hi All,

We have a requirement where we have to remove existing all entitlements from an account when a new request is raised for same account but different entitlements.

For example, account have ent1 and ent2 as current entitlements. and request is raised for ent3 and ent4.

Thus Saviynt should remove ent1 and ent2, then provision ent3 and ent4.

Any workaround for such usecase?

[rushikeshvartak]

• The user needs to manually select remove entitlement before raising a request.
• There is no workaround or automation that can be done in this case.

[NM]

@varunakarnia , you can select remove existing  entitlement create task action under entitlement type details.

Only catch is they have to submit request for both the entitlement 3 and 4 in one go.

And create 2 wsretry job which will first process remove access.