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Primary Certifier is not able to see other Rank owners while consulting

AravindK
Regular Contributor
Regular Contributor

Hi Team,

In 24.4 version, Primary certifier is not able to consult other rank owners(Rank 1) owners and they are not coming in the list and all other users are visible in the list.

campaign type : role owner campaign .
Did anyone observed this issue in 24v version? or any setting need to be enabled to see all the rank owners in the list for consult?

3 REPLIES 3

rushikeshvartak
All-Star
All-Star

Please provide screenshot


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

AravindK
Regular Contributor
Regular Contributor

Hi @rushikeshvartak ,

We have primary certifier and Rank 1 owner configured for the Role.


AravindK_0-1715933201216.png

While doing the consult , primary Certifier is able to see all the users present and only other owner(Rank 1) is not coming in the list.

AravindK_1-1715933279811.png

[This message has been edited by moderator to mask sensitive info]

Did you added any query in consult during launching campaign 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.