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06/20/2024 01:47 AM
Hi,
Upon the User Termination, I am triggering a Notification Email through the User Update Rule.
I am using the below HTML in the Email Notification Template.
Email Template with User attributes:
<div><div>Hi,<br><br>A user has been Terminated.<br><br>Please remove the user accounts in the applications.<br><br>Below are the details of the Terminated User.<br><b>Preferred Name:</b>${user.preferredfirstname}<br><b>Legal Name:</b>${user.firstname}<br><b>Job Title:</b>${user.title}<br><br><b>Manager Name:</b>${user.owner}<br><b>Department:</b>${user.departmentname}<br><b>Location:</b>${user.location}<br><b>Start Date:</b>${user.startdate}<br><b>AD Account Name:</b>${user.username}<br><b>Email:</b>${user.email}<br></div></div>Thanks & Regards,<div>Saviynt Team</div>
When I run the "Email History Job", I see the below error in the "Log Viewer".
Even If I don't use any attributes and pass the plain text as below, still getting the same error.
Email without User attributes:
<div><div>Hi,<br><br>A user has been Terminated.<br><br>Please remove the user accounts in the applications.<br><br>Below are the details of the Terminated User.
Any suggestions !
Thanks & Regards,
SaviyntSavvy
06/20/2024 02:43 AM - edited 06/20/2024 02:44 AM
@Saviynt_Savvy Just pass plain text body template and check rule working trigger or not? looks not related your email body,
can you share rule config ?
06/20/2024 09:53 PM
Please share email template screenshot.