New Account Complete Task Notifications

[afauquem]

Hi,

I have a problem to send notification for New Account Task completed.

I add the template on the endpoint, but i didn't receive mail when task is completed.

I have nothing in logs. (The smtp works, I receive mail for approval request).

Is there any other configurations to receive these emails ?

Thanks,

[rushikeshvartak]

• What was type of application  ? Connected/Disconnected?
• What was task type ?
• Remove all dynamic attributes and hardcode email and check if you receives email

To get what variables are present to use in the email template, check using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:


${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

[afauquem]

- It’s a disconnected application 

- it is a create account task

- I have just this variables ${user.firstname} ${user.lastname} 

I get an email when I put this email template in global configuration (complete task) but if I remove this and let the email template in the endpoint (Create account completed) I didn’t’t receive any email 

[rushikeshvartak · Accepted solution]

When you are completing task are enabling option to send email ?

[afauquem]

Hi,

The option was not enable, it works now.

Is there a way to activate it permanently?
And If the Task is completed via ISM Ticket Status, the email will be sent ?

Thanks 

[rushikeshvartak]

I have created idea for same which is accepted and will be implemented 

https://ideas.saviynt.com/ideas/EIC-I-4101

[PremMahadikar]

Hi @afauquem ,

Can you try these binding variables in the email template,

${users.firstname}${users.lastname}

(These variables are working for me)