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04/22/2024 08:04 AM
Hello,
I'm encountering an issue with changing the Home Page Banner image. Despite clearing my browser cache and attempting to use a different image, the change isn't taking effect.
Could you please assist me with resolving this matter?
PS: I changed the image name to background
04/22/2024 08:49 AM
@FormulaHack try to restart services and check it
04/23/2024 01:21 AM
I tried this but still facing the same problem
04/22/2024 08:54 AM
Hi @FormulaHack ,
Can you confirm you followed below steps:
Log in to EIC.
On the top right of the home page, click the Applications icon, and then select Admin.
Click the Menu icon.
In the left pane, under Settings, click User Interface Branding Configuration.
The User Interface Branding Configuration page is displayed.
Select the IMAGES tab, and then click HomePage Banner.
Click Select file to upload, and then select a .svg or .zip file to display it as the home page banner. If the upload is successful, the Logo Uploaded Successfully message appears at the bottom of the page.
Clear the browser cache and restart for the change to take effect
If you find the above response useful, Kindly Mark it as Accept As Solution and hit Kudos
04/23/2024 01:23 AM
Hello,
I confirm that i have followed those steps, but nothing changed after this
04/22/2024 01:00 PM
Please provide screenshot and confirm its NEO or modern UI
04/23/2024 01:25 AM
04/23/2024 03:13 AM
@FormulaHack Did you followed the required steps mentioned here :
Customizing the user interface to reflect branding... - Saviynt Forums - 27117
04/23/2024 04:50 AM
@Manu269 Yes i followed the required steps mentioned in that topic, But still didn't work
04/23/2024 05:40 AM
I don’t think your image is getting uploaded. It seems your client network restrictions.
validate same with below url
https://rushi-dev.saviyntcloud.com/ECMv6/api/idw/resource/image/app/Background.svg
04/24/2024 01:14 AM
Hello @rushikeshvartak, You have right when i upload my image i still get the image by default when i enter the link you gave me, I contacted the support and sent the logs im still waiting for an answer
04/24/2024 05:29 AM
I am assuming you have rights issue while uploading image from client network
try uploading outside client network/ mobile