How to skip createticket based on task type

[saurabhpad]

Hi,

We have below requirement.

1. Provision service desk application on account user creation but not to create snow ticket

2. create snow ticket on user disabl

So we have made application as birthright account but we dont want to call craeteticket JSON, we want to call this json on disable account

Is there any way to achieve this in service desk application.

[sudeshjaiswal]

Hello @saurabhpad ,

I am checking on it, will keep you posted with the updates.

Thanks

[rushikeshvartak]

Call dummy URL on url condition

      "url": "${requestAccessAttributes.addRemoveAlias==null?'https://<domain name>/admin/directory/v1/users/'+account.name:account.customproperty30.toString().contains(requestAccessAttributes.addRemoveAlias)?'https://<domain name>/admin/directory/v1/users/'+account.name+'/aliases/'+requestAccessAttributes.addRemoveAlias.trim():'https://<domain name>/admin/directory/v1/users/'+account.name+'/aliases'}",

Sample 

[ashutoshkumar16]

@saurabhpad @rushikeshvartak  @sudeshjaiswal  , I have the Similar requirement is when Remove account task is generated, Servicenow ticket should not be generated.

@rushikeshvartak, we have tried your solution but we are not able to dynamically bind the ticketidpath as a result, in the task it is showing "ERROR in Getting ticket number" and the task will hang in the pending task list until we manually discontinue the task. 

We have tried below code but it did not work out 

"ticketidPath":"${task.source == 'REQUEST' ? response.result.sys_id : response.result.number}",

"ticketidPath":"${task.source == 'REQUEST' ? response.completeresponsemap.result.sys_id : response.result.number}",

"ticketidPath":"${task.source == 'REQUEST' ? 'Dummyva': result.number}",

Only this below code is working 

"ticketidPath": "result.number",

[rushikeshvartak]

don’t pass connections using if else

[ashutoshkumar16]

I have updated the Create ticket Json connection as below but still getting the same response 

"connection": "${task.source == 'REQUEST' ? '' : 'userAuth'}",

:Error in getting Ticket Number. Response: null"

[rushikeshvartak]

"connection": "${task?.source?.equalsIgnoreCase('REQUEST')?'':'userAuth'}"

[ashutoshkumar16]

Hi @rushikeshvartak , above code did not work, it still creating a task and with the same provisioning comments, "Error in getting ticket number"