Entitlement is getting Removed from the Account

[AravindK]

Hi Team,

We are seeing an below issue in 23.12 version.

Let's say Entitlement A which is belongs to App A is  part of Enterprise Role A(Which is dedicated for to give the access of Entitlement A) and  Role B ( It consists of many entitlements for different applications along with Entitlement A) and Entitlement A is part of many other Enterprise Roles as well. 
Now If the Role B is getting removed via bulk upload or via Campaign automatically, Role B is removed from the user profile and also all the entitlements is removed from accounts along with Entitlement A . But Entitlement A  should be still present in the Account level as Role A still present in the user level. As this Entitlement A will be given to the all accounts as generic.

is there anyway to keep the Entitlement A in the account level though it is removing through another Roles.

[dgandhi]

It should be retained.

check above query for your entA and see what is populated in assignedfromroles field?

[rushikeshvartak]

Common entitlements should be retain. if those are getting removed as part of certification please raise support ticket,

Please check assignedfromroles for Entitlement before campaign revoke in account_entitlements1 table or you can check under View Existing access

[AravindK]

Hi @rushikeshvartak @dgandhi ,

Thanks for the response. 

I have checked your input and in this case ,I Can see for Entitlement A is assigned from these many roles for one account as per the assignedfromroles coloumn . 

Out of these,  first role is dedicated to give the entitlement A access . So out of these if any role is removed from the user profile , Access will be removed from Account level ?

[rushikeshvartak]

If entitlement is revoked from campaign its expected behavior but if its raised from ARs it will be retained