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07/27/2023 11:21 PM
Usecase: Trigger emails when remove account task is completed for specific endpoint.
Current setup: We have added a email template endpoint level, and hardcoded email IDs. Still if tasks completed emails are not triggering. Is there any other things we need to setup except this?.
if we use same template for other purpose its triggering email(of course there is no dynamic value set in template , so this template is not the issue here.)
What might be the fix for this??
07/27/2023 11:27 PM
@Saviynt_learner , Since you mentioned same email template is working for other purpose then SMTP configuration is correct. Can you provide the screenshot of email template here.
07/27/2023 11:30 PM
It have my email id, And body and subject as test email. Its not dynamic, so I dont think ss is required here.
07/27/2023 11:27 PM
Hi @Saviynt_learner ,
Is this happening for connected application or disconnected application? How the remove account task is triggered via rules or workflow?
Thanks,
Smitha
07/27/2023 11:32 PM
By using actionable analytics we are triggering task.
07/27/2023 11:47 PM - edited 07/27/2023 11:48 PM
Try enabling the below config in Global configuration > tasks
07/27/2023 11:49 PM
Thanks for the response. It's already enabled.
07/27/2023 11:55 PM
@Saviynt_learner share the email template screenshot and logs.