Adding image to email template

[saviyntGeek]

Hi All,

We are trying to add image to email template but we are not getting the image in the email being sent.

We also referred to the steps provided in below doc.

Solved: Unable to Insert the image in the email Template i... - Saviynt Forums - 115412

Is there any other way we can try.

Please provide your valuable feedback on this.

Thanks

[rushikeshvartak]

• Did you uploaded image ?
• Does image is uploaded successfully validated from url ?

[stalluri]

@saviyntGeek 

1. You need to disable NEO UI and upload from Modern UI
2. Refer: Upload Image

[saviyntGeek]

Hi @stalluri @rushikeshvartak ,

We tried uploading the image from classic UI and it worked.

But now the issue is when we are adding the URL in the email template and sending out the email then image is not loading.

We tried accessing the image URL in browser, it only shows the image when we are logged in to Saviynt from that browser. When we try from incognito its gives error.

I think there is some issue because we have SSO enabled.

Please let us know if we are doing anything wrong or is there some other way we can try adding the image.

Thanks

[rushikeshvartak]

Please raise support ticket to make image as public refer https://forums.saviynt.com/t5/identity-governance/logo-image-in-emails-is-not-getting-displayed-inte...

[stalluri]

@saviyntGeek 

1. Do a restart and see if the image is populating in the email.
2. If you still can't see it. Create a ticket to saviynt support team.

[saviyntGeek · Accepted solution]

Hi @stalluri , 

We uploaded the image in logo as custom1.png and used the logo url in email. It worked.

Also the other tickets suggest to switch to Classic Ui and upload but they can upload it even using Neo UI it will work.

Hope this helps others.

Thanks

[rushikeshvartak]

Uploading image from NEO works for Email template but not for app logo