Email template address print 'ticket@company.com' in case of entitlement removal except "xyz group"

[Santosh]

Hello All, we want send a ticketing email to ticket@company.com in case of the entitlement removal except "xyz group", how is that possible? I am thinking of using a condition on TO address of the email template but didn't find any close resource, any leads?

[rushikeshvartak]

Please validate supported variables.

Purpose :

To get what variables are present to use in the email template.

Email Template steps :

keep Advanced HTML CSS flag is checked

Keep your email Address in TO

TO /CC/BCC & Subject - Don't use any dynamic variables

Add only below code in Email Body
${this.binding.variables.each {k,v -> println "$k = $v" + "" + "br" + ">"}}

Output : using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it:

[Santosh]

This is what i got based on  above body, is it expected?

entitlement_endpoint_list = []br> manager = Donald.Duckbr> createdBy = adminbr> service_accounts_list = []br> ownerOnTerminate = Donald.Duckbr> serviceaccount_endpoints_list = []br> baseUrlForEmail = https://release-n-plus-one.saviyntcloud.com/ECMbr> user = Savtester.Thursdaybr> requestor = Santosh.Nepalbr> entitlement_value_list = []br> out = java.io.PrintWriter@2addee66br> [entitlement_endpoint_list:[], manager:Donald.Duck, createdBy:admin, service_accounts_list:[], ownerOnTerminate:Donald.Duck, serviceaccount_endpoints_list:[], baseUrlForEmail:https://release-n-plus-one.saviyntcloud.com/ECM, user:Savtester.Thursday, requestor:Santosh.Nepal, entitlement_value_list:[], out:java.io.PrintWriter@2addee66]

[rushikeshvartak]

Since entitlement_value_list  is blank you can't filter on specific entitlement

[Santosh]

Also, can we not utilize the entitlement_vlauekey !=108 or something like that on ars.task?

[rushikeshvartak]

There is no task object also,

Where did you attached template ?

[Santosh]

I have not attached the email template yet but was thinking on towards endpoint (access removal==task complete). the test earlier I did was from user update rule.

[rushikeshvartak]

Variables varies where you attached. Hence if variable is exposed you can add conditional logic

<%if (task?.entitlementValueKey=='100') print "${user.email},${requestor.email}" else print "" %>

[NM]

Hi @Santosh , for remove access if you attach the email in endpoint .. you will get an entitlement variable which you can use.

[Santosh]

 tried this, 

<%if (task?.entitlementValueKey!='63175') print "hardcoded my email" else print "" %>,

attached the template to endpoint---remove Access---> Task complete

but it does not seem to be working, was I supposed to save the template in CSS/HTML format?

[rushikeshvartak]

Did you validated variables exposed ?

[Santosh]

This is what i got on testing

resourceOwners = Person1, Person2br> tasktype = Remove Accessbr> manager = Donald.Duckbr> accountOwners = []br> randompassword = nullbr> entitlement = [Test Access]br> provisioningOwners = br> users = Frank.Costanzabr> requestor = Santosh.Nepalbr> out = java.io.PrintWriter@e7db16dbr> account_password = XXXXXXXbr> task = com.saviynt.ecm.task.ArsTasks : 41649br> accountname = frank.costanzabr> requestid = 2940126br> endpointDisplayName = ENDPOINTNAMEbr> account_name = frank.costanzabr> endpointOwners = br> requestormanager = Person1> baseUrlForEmail = https://release-n-plus-one.saviyntcloud.com/ECMbr> user = Frank.Costanzabr> taskaction = Remove Accessbr> account = frank.costanzabr> [resourceOwners:Person1, Person2, tasktype:Remove Access, manager:Donald.Duck, accountOwners:[], randompassword:null, entitlement:[Test Access], provisioningOwners:, users:Frank.Costanza, requestor:Santosh.Nepal, out:java.io.PrintWriter@e7db16d, account_password:XXXXXXX, task:com.saviynt.ecm.task.ArsTasks : 41649, accountname:frank.costanza, requestid:2940126, endpointDisplayName:ENDPOINTNAME, account_name:frank.costanza, endpointOwners:, requestormanager:Person1, baseUrlForEmail:https://release-n-plus-one.saviyntcloud.com/ECM, user:Frank.Costanza, taskaction:Remove Access, account:frank.costanza]

[rushikeshvartak]

<%if (entitlement?.toString()?.contains('Test Access')) print "hardcoded my email" else print "" %>

[Santosh]

I used above script on TO address and saved the email template as Advanced HTML CSS. It failed to fetch following attribute values. The name of the test entitlement was "Test Access". Also the condition would be when the entitlement is not Test Access, so the query to use be (<%if (!entitlement?.toString()?.contains('Test Access')) print "hardcoded my email" else print "" %>)?

This email is auto-generated by Saviynt system. It is not a security awareness training exercise. An access removal request is pending your review and approval. Please review the request and provide a response by logging into Saviynt at the following internal location: Review Link Full Name: ${user.firstname} ${user.lastname} Email Address: ${user.email} Job Title: ${user.title} Department: ${user.departmentname} Manager: ${manager.firstname} ${manager.lastname} Company:${user.companyname} Location:${user.location} Application Access Requested: ${endpoint} Application Role/Profile Requested:${entitlements} 

[rushikeshvartak]

• ${entitlements}  is not exposed variable

[Santosh]

So, it works on TO address for me to receive an email but does not work on the body to get that dynamic variable information?

[rushikeshvartak]

What is working ? ${entitements} ?

[Santosh]

<%if (!entitlement?.toString()?.contains('Test Access')) print "hardcoded my email" else print "" %>

this one is working.

[rushikeshvartak]

You can use same in email body ${entitlement?.toString()}