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04/08/2024 07:53 AM
Hello Team, We have an issue post upgrade to v24.3 , where in create user form all the html tags are appearing
For ex: location<small title= please mention the location><i class="icon -info-sign"></i></small>
How to resolve this
04/08/2024 08:03 AM
Hi @sk ,
Sounds like a bug.
Can you share the screenshot? is this happening for all dynamic attribute (DA) configured or only for specific DA? If specific DA, please share what has been configured inside DA?
04/08/2024 09:30 AM
Hi @PremMahadikar ,
This is happening for the DA's where this icon is present . When the curser s placed on that i icon the text will be "please mention the location"
But when we open the DA , we have specified the text in Attribute label, but after upgrade it was disappeared and shown in html in user request form
04/08/2024 01:10 PM
@sk ,
I replicated the same, couldn't find anything.
Seems like a bug. Please raise a freshdesk ticket.
If this helps your questions, please consider selecting Accept As Solution and hit Kudos
04/08/2024 01:13 PM
html scripts are not allowed in attribute labels
04/09/2024 04:15 AM
Hi @rushikeshvartak / @PremMahadikar
We want to configure the form as below where when the user clicks on that icon it will display a statement. Could you please help me with the configuration, how we can achieve this
04/09/2024 07:18 PM
Did you tried description field under dynamic attributes
04/09/2024 09:44 PM
Yes we have tried in description field but no luck
04/09/2024 09:51 PM
It used to be supported in past. Please update gsp
04/09/2024 10:25 PM
Thanks @rushikeshvartak
We also observed one more issue, where we are trying to change the font in attribute label as bold and italic
It is throwing an error and the single select box is disabling when we change the font to bold or italics
Please advise
04/09/2024 11:18 PM
@sk I tried adding Bold as we ll as Italics and it works for me without issue.
Tested the same in v23.10, v23.11
04/10/2024 12:33 AM
@Manu269 In previous version it worked fine but now after upgrade we are observeing this issue . currently we are in v24.3
04/09/2024 11:27 PM
It seems your text is exceeding 255 characters
04/10/2024 12:34 AM
@rushikeshvartak We tried by giving a simple text still single select box is disabling
04/10/2024 12:35 AM - edited 04/10/2024 12:37 AM
@sk ,
Its working for me in 24.1 without any error popup.
From the above initial the request, I think the html error (disappearing text in attribute label from previous versions to new version after upgrade) is due to a bug or something.
Did you try deleting the dynamic attribute and re-create it?
04/10/2024 12:50 AM
@PremMahadikar Yes tried by re-creating the DA but still getting the same error
04/10/2024 12:54 AM
@PremMahadikar / @Manu269 It is working fine if the attribute type is string only having issue if the attribute type is Single Select from SQL Query
04/10/2024 09:18 PM
looks like defect please raise support ticket
04/11/2024 02:08 AM
@sk ,
You are right. Configuring a text/description in 'Attribute label' with BOLD or Italic is causing the issue of not displaying drop down for single select query. A pop up with an error message is displayed "Operation not allowed...."
This is a defect because it works for other attribute types.
Witnessed the same in 23.10 and 24.1.
Please raise a defect in freshdesk.
04/11/2024 09:01 PM
Validated in 23.11 and 23.10
A pop up with an error message is displayed "Operation not allowed...."
I suggest you lock an Support incident.