Documentation regarding service account access needed for ServiceNow managed app management?

[jralexander137]

Hi I was wondering if there is any doc that lists out the specific levels of access needed for a servicenow service account for managing servicenow as a managed app? I don't see anything about necessary permissions in this doc https://docs.saviyntcloud.com/bundle/ServiceNow-v23x/page/Content/About-this-Guide.htm 

[rushikeshvartak · Accepted solution]

Refer https://forums.saviynt.com/t5/identity-governance/permissions-required-for-servicenow-service-accoun...

Either for managed application or as a ticketing system, you need to check with your respective service now team to assign the basic Api access to create a ticket,update status,etc.

Also you can refer the below link but prefer you to check with your own servicenow team as they will have a better idea of what permissions needs to be given

https://www.servicenow.com/community/itsm-forum/i-want-to-create-a-incident-ticket-from-postman-usin...

[jralexander137]

Unfortunately the servicenow team has no idea and have asked me for clarification on the access. Sounds like we may need to engage snow support to see what they suggest. Thanks for the info though.