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Discontinued tasks with "USERNAME IS NOT ASSOCIATED WITH ACCOUNTNAME" error

SavUser1
New Contributor III
New Contributor III

Configuration Information:

Connector Type : REST

Security System : Create account task - Entitlementsonly

 

Requirement:

When a request is created for new account and access ,and  assignee approves the request. It should only create add access task and new account task will not be created and will be provisioned automatically with add access task. 

For achieving this we made the change of create account task to be entitlementsonly. 

Does entitlementsonly on access provisioning check for the account in endpoint and if there is no account does it internally create new account task and provision it ?

Error:

we are getting USERNAME IS NOT ASSOCIATED WITH ACCOUNTNAME on provisioning add access task.

 

4 REPLIES 4

rushikeshvartak
All-Star
All-Star
  • It internally create account task and call json.
  • Is your account is orphan ?

Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.

No Account is not orphan.

Also, I noticed that account is created and access is also provisioned to the user fine. Its just the task is getting discontinued.

Share logs.

PS: Try to merge response into 1 reply it will help to expedite and narrow down reported issue.


Regards,
Rushikesh Vartak
If this helped you move forward, click 'Kudos'. If it solved your query, select 'Accept As Solution'.