Task Discontinued Error JSON body

[HichamElk]

Hello Team,

We have tasks for creating account in one application that are working well.

For one user in particular, the task is discontinued with the following error 

{"call3":{"headers":null,"message":{"responseMessage":"Request Media Type[application/json] Error! Request Body is not JSON format."},"statusCode":400,"description":null,"status":"Failed"},"call4":{"headers":"xxx","message":{"resultMsg":"Regularization request received"},"statusCode":202,"description":null,"status":"Success"},"message":{"resultMsg":"Regularization request received"}};Ticket Number=null;Ticket Number=null;Ticket Number=null

When checking the call3 on the createTicketJson in connexion, JSON seems ok without error. 

We can't find where the error comes from. 

This is our CreateTicketJSON 

{
  "ticketidPath": "call3.message.transaction_id",
  "call": [
    {
      "name": "call3",
      "connection": "userAuth",
      "url": "https://apim.api.fr.xxx/user",
      "httpMethod": "POST",
      "httpParams": "{\"iam_task_id\":\"${task.id}\",\"user_app_id\": \"${task.accountName}\",\"user_iam_id\": \"${user.employeeid}\",\"appTrigram\":\"${endpoint.endpointname}\",\"userStatus\":\"${if(task.tasktype==6){'active'}else if(task.tasktype==14||(task.tasktype==2&&allEntitlementsValues=='')||task.accountKey?.status=='Manually Suspended'||task.accountKey?.status=='Decomission Inactive'||task.accountKey?.status=='Suspended from Import Service'||task.accountKey?.status=='Inactive'){'inactive'}else {'active'}}\",\"lastModified\":\"${user.lastsyncdate}\",\"basicInfo\":{\"userName\":\"${user.systemUserName}\",\"familyName\":\"${user.lastname}\",\"givenName\":\"${user.firstname}\",\"emails\":[\"${user.email}\"]${if(task.tasktype==3||task.tasktype==1){requestAccessAttributes.phonenumber!=null&&requestAccessAttributes.phonenumber.trim()!=''?',\"phoneNumbers\":\"'+requestAccessAttributes.phonenumber.replaceAll(\" \",\"\")+'\"':''}},\"officeName\":${user.location==null?'null':'\"'+user.location+'\"'},\"country\":\"${user.customproperty10}\"},\"additionalUserInfo\":[{\"key\":\"perimetre\",\"value\":${if(task.tasktype==14 || task.tasktype==6 || task.tasktype==2){'null'} else if (task.source=='REQUEST') {'\"'+requestAccessAttributes.perimeter+'\"'} else {task.accountKey.customproperty1 == null?'null':'\"'+task.accountKey.customproperty1+'\"'}}}${if(task.tasktype==14 || task.tasktype==6 || task.tasktype==2){''} else if (task.source=='REQUEST') {requestAccessAttributes.import=='TRUE'?',{\"key\":\"droits\",\"value\":\"30\"},{\"key\":\"droits\",\"value\":\"31\"}':''} else {task.accountKey.customproperty2=='TRUE'?',{\"key\":\"droits\",\"value\":\"30\"},{\"key\":\"droits\",\"value\":\"31\"}':''}}${if(task.tasktype==14 || task.tasktype==6 || task.tasktype==2){''} else if (task.source=='REQUEST') {requestAccessAttributes.firstsign=='TRUE'?',{\"key\":\"droits\",\"value\":\"20\"}':requestAccessAttributes.secondsignature=='TRUE'?',{\"key\":\"droits\",\"value\":\"20\"}':''} else {task.accountKey.customproperty7=='TRUE'?',{\"key\":\"droits\",\"value\":\"20\"}':task.accountKey.customproperty5=='TRUE'?',{\"key\":\"droits\",\"value\":\"20\"}':''}},{\"key\":\"preuve_identite\",\"value\":${if(task.tasktype==14 || task.tasktype==6 || task.tasktype==2){'null'} else {user.phonenumber==null?'\"7\"':'\"8\"'}}}]${if(taskIds != null && taskIds.size()>0){String result='';String result2='';String result3='';ArrayList arr = new ArrayList(taskIds);arr.eachWithIndex{val, idx ->(com.saviynt.ecm.task.ArsTasks.get(val)?.tasktype==1&&com.saviynt.ecm.task.ArsTasks.get(val)?.entitlement_valueKey!=null)?result=result.concat('{\"name\":\"'+com.saviynt.ecm.task.ArsTasks.get(val)?.entitlement_valueKey?.entitlement_value+'\"},'):(com.saviynt.ecm.task.ArsTasks.get(val)?.tasktype==2&&com.saviynt.ecm.task.ArsTasks.get(val)?.entitlement_valueKey!=null)?result2=result2.concat('{\"name\":\"'+com.saviynt.ecm.task.ArsTasks.get(val)?.entitlement_valueKey?.entitlement_value+'\"},'):'';};if (result.length()!=0){result=',\"roles_add\":['+result.substring(0, result.length() - 1)+']';};if(result2.length()!=0){result2=',\"roles_remove\":['+result2.substring(0, result2.length() - 1)+']';};if (result.length()!=0 && result2.length()!=0){result3=result+result2;}else {result3=result+result2;};return result3;}else{return '';}}}",
      "httpHeaders": {
        "Authorization": "${access_token}"
      },
      "httpContentType": "application/json",
      "successResponses": {
        "statusCode": [
          200,
          201,
          202
        ]
      }
    }
  ]
}

[rushikeshvartak]

This can be data issue with user . Did you tried from postman for that user ?

[HichamElk]

There is sadly no Postman collection to try it. Moreover, we can't try in dev environment to recreate the task because the application is now disconnected from dev environment. Application is only connected to prod

[rushikeshvartak]

Check dynamic user information which can cause issue