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06/14/2024 02:12 AM
Hi everyone,
We observe the following odd behaviour.
We created a new Email Template sent to everyone involved in a newly set up delegation.
TheCC field contains the variable ${createuser.email} - We also tried in in the To field too, as well as using it on its own, without ${user.email}.
New Delegation
Expected
To: adm-User + Barb
CC: Mo (user) + Greg (CreatedUser)
Outcome
To: adm-User + Barb
CC: Mo (user) + Greg (CreatedUser) + Achi (???)
Oddly enough, in the Email Body, the variable ${createuser.email} resolves correctly.
Body:
1.) Creator: ${createuser.email}
2.) Parent: ${user.email}
3.) Child: ${delegateuser.email}
Do you have any idea what's going wrong here and do you experience the same?
Cheers 🙂
Solved! Go to Solution.
06/15/2024 10:30 PM
archi must be delegate of someone
06/15/2024 11:02 PM
Hi @Murmur , can you check if any other delegation is set for Achi