Create ServiceNow Ticket Fails with user.jobcodedesc

[Huddos]

Hi,

I can successfully create a ticket in ServiceNow however when I add this code \\\\nPosition Title:'+user.jobcodedesc+'. to the request_details the ticket creates but is populated with the REST code rather than correct details.

Ticket created and is populated correctly.

\\\\nLine Leader First name: '+userManager.firstname+'.\\\\nLine Leader Last name: '+userManager.lastname+'. \\\\nStart Date (Join Date):'+ user.startdate +'. \\\\nEnd Date (Max Position End Date): NA'

Ticket created and is populated incorrectly.

\\\\nLine Leader First name: '+userManager.firstname+'.\\\\nLine Leader Last name: '+userManager.lastname+'. \\\\nPosition Title:'+user.jobcodedesc+'.\\\\nStart Date (Join Date):'+ user.startdate +'. \\\\nEnd Date (Max Position End Date): NA'

The user I'm testing with has jobcodedesc populated. 

***** Update: The user did not have a manager and hence why it failed and was not the jobcodedesc in the end. For null values do I need to change each attribute to test for null e.g 

\\\\nLine Leader First name: '+${(userManager.lastname == null)?'No LineLeader Assigned':userManager.lastname}+'

thanks

TIA

[rushikeshvartak · Accepted solution]

\\\\nLine Leader First name: '+userManager?.firstname+'.\\\\nLine Leader Last name: '+userManager?.lastname+'. \\\\nPosition Title:'+user?.jobcodedesc+'.\\\\nStart Date (Join Date):'+ user?.startdate +'. \\\\nEnd Date (Max Position End Date): NA'

[Huddos]

Thanks Rushikesh