Configuration in Workflow for request ID to get Auto-rejected when no action taken by approver

[pravisha]

Hi Team,

We are trying to achieve a configuration in workflow where at any stage of approval if request is not approved by approver within certain time period, the request/task should get Auto-rejected.

Who all can be Approvers:
1) Manager
2) Manager's Manager
3) Application owner

Issue with current Workflow:

If Manager doesn't approve within given time, then it gets escalated to Manager's Manager.(Screen short attached)
If Manager's manager doesn't approve, Task remains in "Pending approval". (Screen short attached)

Who can raise request:
1) End user
2) Manager
3) Request for self

 Current Workflow: Screen short attached

(Kindly note: Global Configurations --> Request --> Expires Request After will not resolve our use case.)

Thanks
Pravisha

[shivmano]

@pravisha please check if you are able to use the escalation block as below to auto reject from manager's manager task ? 

[pravisha]

Hi Shivmano,

Thanks for your reply.
We have tried that in the place, still didn't work.
Attaching the workflow.

 

[pravisha]

Hi,

We need a suggestion, much appreciated if someone can provide.

Thanks