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Binding variable ${userEmail} doesn't work in EIC v23.6. Any alternate variable?

subash10
New Contributor II
New Contributor II

Binding variable ${userEmail} doesn't work in EIC v23.6.

We have analytics where there are records for each user. The mail doesn't go out to the users when we use ${userEmail} binding variable.

This was working fine in 5.5 SP 3.8 and stopped working when we migrated to EIC v23.6.

Any idea of the alternate variable we can use. Please let me know.

Thank You.

8 REPLIES 8

pmahalle
All-Star
All-Star

Hi @subash10 ,

What's the error you are getting in the logs? Also make sure "Send Email As Attachment" checkbox is true in analytics. Sometime during migration that checkbox get unchecked, we faced this issue.

pmahalle_0-1696416856029.png

 


Pandharinath Mahalle(Paddy)
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subash10
New Contributor II
New Contributor II

No error in logs. Just that nothing is there in TO field in the logs. Also "Send email as attachment is checked and email template".

@subash10 Provide your analytics query. Also, check whether its working in data analyzer?


Pandharinath Mahalle(Paddy)
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subash10
New Contributor II
New Contributor II

QUERY : select distinct u.username as 'USERNAME', count(sr.riskcode) as 'VIOLATION COUNT', sr.LASTIMPORTDATE as 'whendetected' from sodrisks sr inner join risks r on r.riskid = sr.RISKKEY and sr.status = 1 inner join sodrisk_entitlement se on se.SODKEY = sr.SODKEY inner join riskowners ro on ro.RISKID = r.riskid inner join users u on u.USERKEY = ro.OWNERUSERKEY group by u.username;

Did you try to recreate the analytics? Also I assume this is V2 analytics right?


Regards,
Saathvik
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subash10
New Contributor II
New Contributor II

Yes, I tried it and it doesn't work either.

@subash10 : Can you pls share the email template?


Regards,
Saathvik
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subash10
New Contributor II
New Contributor II

The problem here was that it was missing "From" in the email template. It worked in 5.5 without From but it doesn't work in 23.6. It is fixed now. Thank you for all the help.