Auto Approved Request randomly display as Rejected

[Jacky]

Hi Team,

We've come across a strange behavior in regards with the Auto Approval for entitlement/account removal.

 The Test User is an entitlement owner and submitted a request to have his/her entitlement removed.

This request is granted with auto approved.

However, it is displayed as 'Rejected' in the Request History.

Attached two screenshot for review.

[Jacky]

Uploading the screenshots again.

  

[rushikeshvartak]

This is known issue. Does tasks has been discontinued ?

Please use Gen2 UI for Request module

[Jacky]

Hi Rushikesh,

Thanks for the prompt response.

I've checked and cannot find any Task in relation to this request under both the Pending/Completed Tasks.

Also, the actual entitlement that we're trying to remove is still assigned to the user.

Thanks,

Jacky

[rushikeshvartak]

Does "Create Dependent Entitlement Task for Remove Access" option under Endpoint is enabled ?

[Jacky]

Hi Rushikesh,

It is currently 'off'. Should we enable this to resolve this issue?

Thanks,

Jacky

[rushikeshvartak]

Yes

[Jacky]

Thanks Rushikesh. I've applied the changes and advised our tester to perform more testing.

Will keep you posted.

Regards,

Jacky