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Create ticket on user termination for managed application

singh
New Contributor III
New Contributor III

How do we create ticket for managed application in case of user termination? I tried below but it not working - 

{
"call": [
{
"name": "call1",
"connection": "${task.entitlement_valueKey.customproperty40 == 'XXXXXX' && task.tasktype == 2?'userAuth':''}",
"url": "XXXXXXXXXXXXXXXXXXXXXXXXX",
"httpMethod": "POST",
"httpParams": "{\"sysparm_quantity\": \"1\", \"variables\": {\"requested_for\": \"XXXXXXXXX\",\"short_description\": \"Saviynt Request ID - ${task.requestKey!=null?task.requestKey?.processinstanceid?.substring(task.requestKey?.processinstanceid?.indexOf('.') + 1, task.requestKey?.processinstanceid?.length()):'NA'}\",\"description\": \"${task.entitlement_valueKey.customproperty40 == 'XXXXXX' && task.tasktype == 2?task.entitlement_valueKey.entitlement_value:''}\",\"application_name\": \"${endpoint.endpointname}\", \"support_group\": \"${task.entitlement_valueKey.customproperty6}\"}}",
"httpHeaders": {
"Authorization": "${access_token}"
},
"httpContentType": "application/json",
"ticketidPath": "result.number",
"successResponses": {
"statusCode": [
200,
201
]
},
"unsuccessResponses": {
"message": ""
}
}
]
}

2 REPLIES 2

rushikeshvartak
All-Star
All-Star

What is error you are getting ? how task is generated ? via User update rule ?


Regards,
Rushikesh Vartak
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adarshk
Saviynt Employee
Saviynt Employee

Hi @singh 

Can you please eloborate the user case on how the termination is triggerd? Is it hitting the Json block correctly? and what are the errors observer ion logs when the termination is triggered / when system tries to evaluate JSON and create ticket.