Any way to push business justification of multiple roles through rest connector

[savuser17]

Hello,

Through rest, we have a connection to service desk. We create incidents/ tickets to give app owners useful information from the form and user table.

Here to push entitlement business justification, I used variable ${businessJustification}. It works for one entitlement. However, when I request two entitlements, it only shows business justification of one.

Any way to push all business ents irrespective of the number?

Thanks in advance.

[rushikeshvartak]

Can you share full json

[savuser17]

TicketStatus and CreateTicket JSON codes attached here.

[rushikeshvartak]

${task?.comments}

[savuser17]

It gives null:

Business Justification: null

Probably because the request comments is null. But I jhad separately filled out business justification for both roles and none of those are showing

[rushikeshvartak]

${request.comments}

[savuser17]

Both ${request.comments} and ${request?.comments} are giving errors

[rushikeshvartak]

${if(taskIds != null && taskIds.size()>0){String result='';ArrayList arr = new ArrayList(taskIds); arr.eachWithIndex{ val, idx -> com.saviynt.ecm.task.ArsTasks.get(val)?.entitlement_valueKey!=null?result=result.concat(com.saviynt.ecm.task.ArsTasks.get(val)?.tasktype==1?'ADD:: ':com.saviynt.ecm.task.ArsTasks.get(val)?.tasktype==31?'Extend End Date :: ':'REMOVE :: ').concat(com.saviynt.ecm.task.ArsTasks.get(val)?.entitlement_valueKey!=null?com.saviynt.ecm.task.ArsTasks.get(val)?.entitlement_valueKey?.entitlementtypekey.entitlementname+' : ':'').concat(com.saviynt.ecm.task.ArsTasks.get(val)?.entitlement_valueKey?.entitlement_value).concat(' : Access Start Date - ' + com.saviynt.ecm.task.ArsTasks.get(val)?.requestAccessKey?.startdate).concat(' : Access End Date - ' + com.saviynt.ecm.task.ArsTasks.get(val)?.requestAccessKey?.enddate).concat(' : Approved By - ' + com.saviynt.ecm.identitywarehouse.domain.Users.get(com.saviynt.ecm.task.ArsTasks.get(val)?.requestAccessKey?.collect{it.ae.findAll{it.jbpmActivityName.toString().equalsIgnoreCase('OwnerApproval')}}?.collect{it.approveby}.get(0).get(0)).displayname).concat('\\\\n'):'';}; return result}else{return '';}}

Sample to get all taskids change logic as per your requirements 

[savuser17]

Hi,

Can I get clarification on this code? Not seeing which part should give business justification.

[rushikeshvartak]

Sample to get all taskids change logic as per your requirements