AD Import is Successful but no Accounts Showing

[tomford123]

Hello, was able to create a test import in our Dev environment, and the job was successful. However, there was nothing showing up on the Account Lists even though the job was successfully completed. Can we please get assistance with this. 

[rushikeshvartak]

Could you kindly provide a detailed snapshot of the information extracted from the logs, encompassing errors and other pertinent functionality details encountered during the execution of this process? Your assistance in furnishing this information would greatly aid in the analysis and resolution of any issues .



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please confirm

• what is connector used here ?
• which application ?
• share configuration screenshot 
• logs

[tomford123]

Connection Type: AD 

Which Application: AD

[tomford123]

Is there a command to pull the logs needed to troubleshoot this issue? There is no logs showing sadly. 

SEARCHFILTER: DC="<companyname>",DC=local

USERNAME: CN=<bindaccount>,OU=IT Service Accounts,OU=Admins,OU=IT,DC=<dcname>,DC=<companyname>,DC=local

[rushikeshvartak]

Share logs from log viewer once job has been ran

[tomford123]

Good morning,

Sorry, I am not understanding what you are requesting. I have uploaded the log files already. What other logs would you like me to add? Thanks.

[NM]

Hi @tomford123 have you applied any object filter? And are you using the right object class ?

[tomford123]

Good morning @NM ,

Please take a look at the two different tests down below. Thanks:

Object Filter: (&(objectCategory=person)(objectClass=user)(sAMAccountName=test.user)

Object Filter: (&(!(userAccountControl:1.2.840.113556.1.4.803:=2))(objectClass=user)(memberOf:1.2.840.113556.1.4.1941:=CN=<>,OU=RoleGroups,OU=<company name>,OU=_Admin,DC=domain,DC=forest,DC=local))

[NM]

Hi @tomford123 , Do you see a user with sam account name test.user in AD and i hope it falls under Search filter as well

[tomford123]

Hello,

We just simply replaced test.user for this form post. It was an actual name originally.  

[rushikeshvartak]

Does search filter working in LDAP browser ?