Actionable email job returns "Failure:EOF on socket"

[Joon]

Hello Folks,

I have tried to set out-mailbox for Actionable email.

the assignee got the email through the template and was able to reply via click "accept" button in the template.

and found it has been sent to the inbox that i set on out-mailbox set up, but When i run the job of Email based approval job" it has returned "Failure:EOF on socket"

I have tried both POP3/iMAP with the corresponding port number, got the still same error.

i am attaching the set up 

[rushikeshvartak]

It should be pop3s 

https://help.mulesoft.com/s/article/Email-Pop3-connector-POP3-authentication-command-failed--javax-m...

[Joon]

Hello Rushikesh,

So i tried 995 port. How could i solve this ?

[Joon]

I got successfully authenticated by Oauth.

but it prints this error code meanwhile there are the ARS emails in the inbox that are received with in a few minutes

java.lang.NullPointerException: Cannot get property 'value' on null object
at com.saviynt.ecm.ReceiveMailService.getEmailToProcess(ReceiveMailService.groovy:862)
at com.saviynt.ecm.ReceiveMailService.readAndGetEmailOauth(ReceiveMailService.groovy:568)
at IncomingMailARSJob.execute(IncomingMailARSJob.groovy:160)
at org.quartz.core.JobRunShell.run(JobRunShell.java:199)

[Joon]

Thank you, Rushikesh

I found the root cause and fixed, and confirm that It works fine.

So much appreciate for your help !

[Dave]

Hi @Joon - To help others in the future who may have a similar problem, what was the root cause?

[Joon]

the root cause was the scope in graph api, i added all the permissions related to "mail" in application permission in graph api.

POP3/IMAP won't be working for my environment so I tried oAuth, and then it worked properly.

Thanks Dave!

[rushikeshvartak]

Share screenshot of what permission has been added

[AS5278]

Hi Joon.

Can you please share a screenshot of what permissions were added?. It would be of great help.

Thanks.

[Joon]

Hello Xurde,

It should be working with "Mail.ReadBasic.All".

Please try it. it seems taking around 10 mins after you granted Admin consent on the Graph API permission.

[Joon]

Also It should be Application permission