${account_name} doesn't work for subject line of email template for New Account Task

[taiyebur1]

Hi,

I am trying to configure an email template that sends the account name of an account after it has been created successfully. I need to include the full name and the account name in the subject line. I am able to show the full name using ${user.firstname} ${user.lastname} and they resolve to the actual values when the email is sent.

However, if I include the ${account_name} variable in the subject line, none of the variables get resolved and the email is sent with variables in the subject line without getting evaluated. I have checked the documentation, and it says that this variable is supported for this use case.

What seems to be the issue here? Is this variable not supported at the subject line?

Any help or idea would be appreciated.

Thanks.

[dgandhi · Accepted solution]

Hi

Can you try task?.accountName 

It should work.

[PremMahadikar · Accepted solution]

Hi @taiyebur1 ,

As mentioned above, you want to trigger the email once account is created, which means the email is triggered from endpoint.

Use this - ${task.accountKey?.name}

If this helps your question, please consider selecting Accept As Solution and hit Kudos

[taiyebur1]

Thanks @dgandhi and @PremMahadikar . Both of your solution worked.