Access Request Expiry Email Template

[Abhishek_K]

Hi team,

We have created email templates for access request processes and wanted to test the access request expiry email template. 

I have checked the global config to configure access request expiry duration which is in number of days.
Do we have any option where i can configure this in minutes and validate the request expiry and the template?


Also I have another issue with binding variable related to requestor.
Unable to read the requestor's email address with ${requestor.email} whereas we are able to read the requestor's first name and last name with ${requestor.firstname} and ${requestor.lastname}.

${requestor.email} is currently giving me requestor's manager email address.
Could you please let me know why this is happening? or if i have to use any other binding variable to get the requestor's email address?

[NM]

Hi @Abhishek_K you can't specify request minutes

Was the request submitted by the manager?

Does the requestor have same email as manager.. could be discrepancy in dev environment.

[rushikeshvartak]

• You can't set expiry notification in minutes but you can change requestdate and duedate in ars_requests table using enhanced query to expire request earlier
• Since you are on 24.7 there was issue with email templates ( please raise support ticket get patch on 24.7.2) 
• To validate exposed variables use below 
  • Please validate supported variables.
    
    Purpose :
    
    To get what variables are present to use in the email template.
    
    Email Template steps :
    
    keep Advanced HTML CSS flag is checked
    
    Keep your email Address in TO
    
    TO /CC/BCC & Subject - Don't use any dynamic variables
    
    Add only below code in Email Body
    ${this.binding.variables.each {RVkey,RVvalue -> println "$RVkey ------- $RVvalue" + "" + "br" + ">"}}
    
    Output : using the below expression. By putting it in the email body, it will print all variable names with values, and then accordingly, you can use it: