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Access request Expired notification

Mukul
New Contributor II
New Contributor II

Hello All,

We have a requirement to send an email when the access reaches its end date. This is the end date user selected while raising a request.

 

To get this working we created a job ("Create Tasks for Future Ent Role Requests") in the in the end point we added an email template on Revoke access. This is fine and works however, during UAR and it will still send the emails which we dont want.

Question : Is there another way to send email to the user when the requested entitlement is "Expired"?

 

Thanks

-Mukul

6 REPLIES 6

rushikeshvartak
All-Star
All-Star

You can send from analytics report.

OOTB Report - Entitlement Expiry Notification


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Hi Rushikesh,

Entitlement Expiry Notification sends the reminder notification numberof Days prior to the expiry of the access. We want to send the email after the entitlement is expired

 

Thanks

-Mukul

 

You can update query and send notifications 


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

yeah....but once entitlement is expired, its gone from the profile

You can query on arstasks table where you can query on enddate column


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

@Mukul 

rushikeshvartak_0-1702271197693.png

select ev.entitlement_Value,a.startdate ,a.enddate from arstasks a,entitlement_values ev where a.enddate is not null and a.ENTITLEMENT_VALUEKEY=ev.entitlement_valuekey


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.