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12/05/2023 07:32 PM
Hello All,
We have a requirement to send an email when the access reaches its end date. This is the end date user selected while raising a request.
To get this working we created a job ("Create Tasks for Future Ent Role Requests") in the in the end point we added an email template on Revoke access. This is fine and works however, during UAR and it will still send the emails which we dont want.
Question : Is there another way to send email to the user when the requested entitlement is "Expired"?
Thanks
-Mukul
12/05/2023 08:33 PM
You can send from analytics report.
OOTB Report - Entitlement Expiry Notification
12/06/2023 03:02 PM
Hi Rushikesh,
Entitlement Expiry Notification sends the reminder notification numberof Days prior to the expiry of the access. We want to send the email after the entitlement is expired
Thanks
-Mukul
12/06/2023 03:45 PM
You can update query and send notifications
12/07/2023 03:06 PM
yeah....but once entitlement is expired, its gone from the profile
12/07/2023 06:05 PM
You can query on arstasks table where you can query on enddate column
12/10/2023 09:07 PM
select ev.entitlement_Value,a.startdate ,a.enddate from arstasks a,entitlement_values ev where a.enddate is not null and a.ENTITLEMENT_VALUEKEY=ev.entitlement_valuekey