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2 emails getting triggered for every Analytics/Analytics job run

Bhargav
New Contributor
New Contributor

Hi Team,

We have a requirement to send emails to the users with proper data in tabular form. We have configured analytics for that and attached the  email template in Analytics. Once we run the Analytics or Analytics job, for every trigger it's sending 2 emails. It should send only one email for each trigger.

What might be the issue and how can we overcome this?

Can someone help me on this?

 

Thanks,

Bhargav.

7 REPLIES 7

Dhruv_S
Saviynt Employee
Saviynt Employee

Could you please share more information like error message in logs. 

rushikeshvartak
All-Star
All-Star

does report is scheduled ?


Regards,
Rushikesh Vartak
If you find the response useful, kindly consider selecting Accept As Solution and clicking on the kudos button.

Hi Rushikesh,

It's not scheduled. Just we ran the analytics/analytics job.

 

Thanks,

Bhargav.

Manu269
All-Star
All-Star

Can you share the email templates being used/

Regards
Manish Kumar
If the response answered your query, please Accept As Solution and Kudos
.

Dhruv_S
Saviynt Employee
Saviynt Employee

Hi @Bhargav , Could you please raise an FD ticket and support team will look into it.

Regards,

Dhruv

naveenss
All-Star
All-Star

Hi @Bhargav have you enabled the option "Group emails by username" under the analytics global configurations?

 

Regards,
Naveen Sakleshpur
If this reply answered your question, please click the Accept As Solution button to help future users who may have a similar problem.

Dhruv_S
Saviynt Employee
Saviynt Employee

Hi @Bhargav , Could you please confirm if the above suggestions helped resolve the issue. If issue is still open, please raise a support ticket and team will take it further.